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  Click here to go to the first staff post in this thread.   Thread: Theft!

  1. #1
    Fresh Spawn
    Join Date
    Dec 2019
    Posts
    5

    Theft!

    How is the math of Hay Day?
    You try to buy 570 diamonds.
    You dont get them.
    You try the support of Hay Day.
    They dont answer.
    They have a link to Apple.
    Apple support answer.
    There only option is to refound the money.
    You have to wait up til 30 days for refounding money.
    Hay Day accuses you of froud.
    And takes away 570 diamonds so you are on minus 570.
    So now you have to buy 1140 diamonds to get the same amount you wanted at the beginning


    Are you seriouse? Is this leagal? Is this the way you treat customers now. I played this game since 2012. And this is Hay Days way now.
    You have a bug in the game. And then you accuses me of froud?


    ?????????????
    Last edited by Pell1960; 4 Weeks Ago at 07:26 AM.

  2. #2
    Millennial Club BULIGO's Avatar
    Join Date
    May 2017
    Location
    Not in Kansas anymore.
    Posts
    1,462
    As a law "worker" , i always giggle at "is this legal?" No, it is not. Now what? Are you hiring a bunch of councillors and file a class action lawsuit? Luck might not be enough

  3. #3
    Pro Member
    Join Date
    Aug 2015
    Posts
    549
    Quote Originally Posted by Pell1960 View Post
    How is the math of Hay Day?
    You try to buy 570 diamonds.
    You dont get them.
    You try the support of Hay Day.
    They dont answer.
    They have a link to Apple.
    Apple support answer.
    There only option is to refound the money.
    You have to wait up til 30 days for refounding money.
    Hay Day accuses you of froud.
    And takes away 570 diamonds so you are on minus 570.
    So now you have to buy 1140 diamonds to get the same amount you wanted at the beginning

    Are you seriouse? Is this leagal? Is this the way you treat customers now. I played this game since 2012. And this is Hay Days way now.
    You have a bug in the game. And then you accuses me of froud?
    ?????????????
    Pell1960 , first check to make sure the money was withdrawn from your checking account.

    The failure could be at Apple or Supercell.
    Apple may have failed to fully process and forward your purchase. Or did someone at Apple made the withdrawal and pocketed the money? Much of the time i noticed that players with same complaint had made failed purchase through Apple rather than Google/Android.

    Did you try to resolve the issue with in-game support? I suggest that you contact HayDay support using the method in this forum support section.

    Open a case and ask them to investigate your failed purchase. Ask them to check records for what date you have made the 570 diamonds.
    If they find it, ask them why it was not credited to your account.
    If they do not find such purchase, ask them why they process a refund and take away your diamonds you own.

    If HayDay has no record of your purchase, then your problem is with Apple.

    Hayday should not have blindly processed a refund request without confirming the purchase on file.

    True, there are many bugs in the game. Could have gave your farm the diamonds but it not work. The logs of your account should show that if they be kindly enough to look into it.
    Last edited by Cowslips; 4 Weeks Ago at 07:48 AM.

  4.   This is the last staff post in this thread.   #4
    Cowslips's Avatar
    Join Date
    May 2015
    Location
    Happy Birthday Hay Day!
    Posts
    3,626
    Thank you dtx725 for your helpful advice to the OP.

    I'm now closing this thread.

    Hay Day level 187 (main farm) - I have seven others!



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