got a "facebook alarm" 2 days ago, seems that someone else played with my account, totally different things in my productions, about 70 diamonds gone, money lost,...seems my account got H_A_C_K_E_D!! no reaction to my email i sent....♥♥♥!!! ...and what about my personal data???
What personal data? Hay Day did not ask for anything personal?
The FB alert means there is another farm linked to that FB account at that time and Hay Day ask whether you agree to load that farm on your device. If you chose "YES, load farm" and typed CONFIRM, the farm on your iDevice was replaced by that one.
On your FB profile you can see where it was logged in from. Secure your FB account.
If the farm is lost/replaced, you may be able to get it back. Got any iTunes backup? Restored it. If you have submitted an in-game ticket, answer is generally expected in 3 to 4 weeks (my case).
If you are looking for help/explanation from other players, courtesy is expected. Otherwise no one is obliged to help.
when i´m logged in with my facebook account they have my personal data for example my emailadress and my nameOriginally Posted by meonhoc
my FB account is secured and there is NO other farm linked to my FB account!!
as i wrote before...someone else is playing with my hayday account and when i try to login it works for about 5 seconds and then my connection disconnects! my account was definitely H_A_C_K_E_D!!!!!!
Here are the most common known reasons someone can get access to your account:
A) A family member plays on the device without you knowing it.
B) You gave your Game Center/Google+ password to a friend who used it to load your game.
C) You gave your Game Center/Google+ password to one of those 3rd party gem sites. These sites are not secure.
D) You logged onto a friends iOS/Android device to play at one point, thinking logging out of Game Center/Google+ or deleting the app will prevent them from playing it (it doesn't).
E) You sold/traded/gave away an iOS/Android device you had once played the game on without doing a factory reset and they still have access to your HD farm.
F) A friend logged in on your device with a clean Game Center/Google+ account, answered the prompts and transferred your farm to their GC/Google+, than loaded it onto their device later.
G) Someone sent you a "Free" account. While logging into this free game center you actually transfer your farm to this empty game center account and they can then load it on their device.
H) You connected your village to someone else's device
I) You used a third party program to manipulate the game (gems and coins) and downloaded a trojan/malware.
This knowledge may help you to trace the source of how they got access, which may help you solve the issue.
GC: PhoenixAerie KIK: Cricks3 HDTag: YQJLUQU9
Farm: In Memory of Tom, Level 162, town level 48
NH: None at the moment. Enjoying solitude for a while.
iPhone 6s Plus, iOS version 14.3 Time Zone CST -6
Honorary "Tech Bug Hound", Previous Official SC Hay Day Forum Moderator
What did the FB alarm say? Does it look like this one ? If yes, what did you choose?when i´m logged in with my facebook account they have my personal data for example my emailadress and my name
my FB account is secured and there is NO other farm linked to my FB account!!
as i wrote before...someone else is playing with my hayday account and when i try to login it works for about 5 seconds and then my connection disconnects! my account was definitely H_A_C_K_E_D!!!!!!
(Image link is free to be reused)
Hay Day, when connected to your FB account:
- write on your timeline when you like a farm
- access your friend list and check who plays Hay Day, show them in your friend bar
- display your first name in your Road Side Shop
I can't think of any other ways Hay Day use your FB details.
If someone gets access to your FB account, then they get everything you've put on your profile. Only FB can help you. Either change your details, warn your friends, change password... to protect your FB account (and your friends).
In the worst case, as Cricks enumerates some possible reasons, if a malicious person loaded your Hay Day farm on his device (via Game Center/Facebook/Google+), you really are in big trouble. A farm can be play on multiple device and the only way to remove a farm from one device is:
- factory reset (iOS)
- uninstall Hay Day or Clear data cache (Android)
- load another farm (both)
Posting Permissions
