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  Click here to go to the first staff post in this thread.   Thread: Really surprised to see my 2nd account banned this morning for absolutely no reason

  1. #11
    Quote Originally Posted by BHooter View Post
    So, does it mean, CoC can just arbitrarily ban without validation? If it doesn’t get reinstated immediate, I will completely stop playing. On both my accounts.
    Can they? Yes. Do they? No. You were reported, someone in support reviewed the report and gave you a two day suspension for whatever it was you said.

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  2.   Click here to go to the next staff post in this thread.   #12
    Darian[Supercell]'s Avatar
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    Please don't jump to any conclusions and automatically assume guilt. This one made my spidey senses tingle a bit so I've got someone looking into it. I can't see chat logs since Community Managers don't have access to account information.
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  3. #13
    Quote Originally Posted by Darian[Supercell] View Post
    Please don't jump to any conclusions and automatically assume guilt. This one made my spidey senses tingle a bit so I've got someone looking into it. I can't see chat logs since Community Managers don't have access to account information.
    We shouldn't assume someone was guilty of disruptive behavior if SC gives them a suspension and tells them it was for disruptive behavior? To debate whether we personally think it was disruptive seems reasonable, but are you saying support just sometimes accidentally bans for no reason?

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  4.   Click here to go to the next staff post in this thread.   #14
    Darian[Supercell]'s Avatar
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    Quote Originally Posted by 2222 View Post
    We shouldn't assume someone was guilty of disruptive behavior if SC gives them a suspension and tells them it was for disruptive behavior? To debate whether we personally think it was disruptive seems reasonable, but are you saying support just sometimes accidentally bans for no reason?
    Support Agents are human. And the reporting threshold system is designed by humans. Therefore, it's imperfect. I'm not saying the player did or didn't deserve the consequences. False positives don't happen very often. But they do on occasion happen. Given that I've only seen 1 actual false positive over the last almost-3 year span I've been at Supercell, statistically, one is bound to show up every now and then.

    Now that doesn't suddenly put everyone else's bans into question. The system for reporting disruptive behavior is complex behind the scenes. Hopefully I'll have more info.
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  5. #15
    Forum Veteran Thegreatpuma's Avatar
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    Quote Originally Posted by Darian[Supercell] View Post
    Support Agents are human. And the reporting threshold system is designed by humans. Therefore, it's imperfect. I'm not saying the player did or didn't deserve the consequences. False positives don't happen very often. But they do on occasion happen. Given that I've only seen 1 actual false positive over the last almost-3 year span I've been at Supercell, statistically, one is bound to show up every now and then.

    Now that doesn't suddenly put everyone else's bans into question. The system for reporting disruptive behavior is complex behind the scenes. Hopefully I'll have more info.
    Is coming to the forum to complain the only way to get a ban verified/revoked? Would a message to support start a verification like you're doing? My concern would be that there were others who just were not vocal enough or cared enough to look for other ways to get in contact with SC after a ban. Certainly had OP just waited it out it would have been a false positive that no one ever knew about, wouldn't it?
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  6. #16
    Millennial Club Maestro666's Avatar
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    Quote Originally Posted by Thegreatpuma View Post
    Is coming to the forum to complain the only way to get a ban verified/revoked? Would a message to support start a verification like you're doing? My concern would be that there were others who just were not vocal enough or cared enough to look for other ways to get in contact with SC after a ban. Certainly had OP just waited it out it would have been a false positive that no one ever knew about, wouldn't it?
    Sometimes Darian does look into Reddit posts like these too- I have seen his replies there.

    Quote Originally Posted by Darian[Supercell] View Post
    Support Agents are human. And the reporting threshold system is designed by humans. Therefore, it's imperfect. I'm not saying the player did or didn't deserve the consequences. False positives don't happen very often. But they do on occasion happen.
    Anyway shouldn't there be a proper system (other than forum/Reddit post)to appeal your ban or something if users are indeed getting banned falsely?
    Last edited by Maestro666; January 23rd, 2020 at 02:20 PM.

  7. #17
    Hatchlhoff's Avatar
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    I’m amazed this thread is still open. Now we are not only discussing bans but looking into them too? Was it because he threatened to quit... with both accounts???

    I guess my biggest question is, after years of shutting these type of threads down and saying to contact support, are you now going to be looking into all of these type threads? Or just picking favourites?
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  8. #18
    Quote Originally Posted by Darian[Supercell] View Post
    Please don't jump to any conclusions and automatically assume guilt. This one made my spidey senses tingle a bit so I've got someone looking into it. I can't see chat logs since Community Managers don't have access to account information.
    Thanks. Looking forward to a speedy resolution.
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  9. #19
    Super Member Opt1musPr1me's Avatar
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    Quote Originally Posted by Hatchlhoff View Post
    I’m amazed this thread is still open. Now we are not only discussing bans but looking into them too? Was it because he threatened to quit... with both accounts???

    I guess my biggest question is, after years of shutting these type of threads down and saying to contact support, are you now going to be looking into all of these type threads? Or just picking favourites?

    All of this.... I was shocked to see it still open...


  10. #20
    Quote Originally Posted by BHooter View Post
    So, does it mean, CoC can just arbitrarily ban without validation? If it doesn’t get reinstated immediate, I will completely stop playing. On both my accounts.
    Before you leave, could you please put your mines and collectors outside? Thanks

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