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  Click here to go to the first staff post in this thread.   Thread: Joining the valley, please wait!

  1. #21
    Junior Member Ibssoli27's Avatar
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    Their support team isn't helpful at all. One player contacted support and they said that players all over the world are trying to get in and that we are being matched to 60 active players. Like wth the matchmaking shouldn't take HOURS!

    Meanwhile, i contacted them thru support here coz' my app forces to close whenever i clicked the "contact us" over in-game support. And the response i get is i should contact them in-game instead!

    They have different response to each player, which isn't helping. Either they are just buying some time coz' the people that should roll out the maintenance fix isn't around. There is clearly wrong with the matchmaking system. Either the developer/coder tweaked something that some players can't get in or it is kind of bug.
    We are closing in to a stretch of over 24 hrs. And no fix has been made or even just give the players acknowledgement and timeframe that they are working on a fix.
    If this goes on for more than 24 hrs. they should compensate the loss for those players who can't join in or maybe just restart again the valley as a fair play for all.

  2. #22
    Centennial Club Mistycreek329's Avatar
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    Messages from support said the usual things.. clear cache, force stop the app etc. I Did that (knowing it had nothing to do with 30 players from one hood not having access).
    Logged into my baby farm - which is in a little inactive hood of 3- on the same device and it went straight into the valley no problem!
    Log back into big farm and still no access.. Coming up to 20hours now *cry*
    Last message from support said they will look into it and come back with an answer....
    MISTY💜

    Level 164~Town 48
    Achievements: 144/144
    Started: May 2015

  3. #23
    Senior Member
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    It appears that the system is having some type of difficulty in forming valley grouping since whole hoods are affected. Since players in each hood seem to be in the same valley, they must be matched up with other groups of specific active number. The result is a valley that is populated with a specific number or narrow target range.

    Perhaps larger hoods are purposely delayed in effort to determine how many players in that hood are valley active (those attempting to access their valley).

    I have noticed whenever the valley season starts, the truck for each player will not appear on the valley grid until that player actually accesses valley. The system may look at the number of players in a hood accessing or attempting to access the valley rather than the number of players that exist in a hood. That way it can get a more accurate count when determining who to group together to populate the valley. Whether someone that accesses valley one time and is actually active throughout the valley season is another thing.

    If a hood size alone was used in determining valley population, then the inactive players in a hood would be counted as well and could end up with a half dead valley that has difficulty reaching the 100 chicken count.

    There are about 7 active valley players in my hood. I did not try to start until hours after season started but was able to go in right away without problem.

    I do not know why whenever a problem is presented to in-game help, the general fix all response is clear your cache, restart device, re-install app. Sometimes that accidentally will fix a problem. Apparently the responder does not really know what is going on.
    Last edited by dtx725; January 23rd, 2020 at 04:59 AM.

  4. #24
    Senior Member
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    Quote Originally Posted by Moldeecupcake21 View Post
    I can't get into the valley and neither can my neighbors. I've been trying all day & it just stays on the joining valley screen.
    There is already a posting on this in BUGS & PROBLEMS.
    Since it affects whole hoods, large ones, I suspect the system is in the process of trying to match hoods and individual players into valley groups of a specific number. Perhaps it is also going further by establishing hood counts based upon those players that are attempting to access valley. That way it can more accurately determine an active valley population.

    If it just used a hood size count, then inactive players would be counted and could result in an inactive or 'death valley'.

  5. #25
    As a person who spends $200 a year to help support this game, I find it helps me pass my days at 65 of age and I have been playing it since my wife of 30 years passed away from cancer 5 years ago.

    Currently I am unable to get into the valley. It just says "Joining the valley, please wait". It has been like this at least since trying at 6pm Jan 21st CST.

    As far as I can tell, the app is up to date. Everything else appears to work fine.

  6. #26
    So... 27 hours into the valley and still no access.....for me or my hoodmates. No response from support ingame and no announcement or feedback here. Sad. I don’t care if half the valley is inactive players, it’s still better than not being able to play at all.

  7.   Click here to go to the next staff post in this thread.   #27
    Nick[Supercell]'s Avatar
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    We have (finally) found the issue, and we'll have a maintenance soonish and it should resolve the joining issue! So sorry for the inconvenience!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  8. #28
    Thanks Nick!

  9. #29
    Junior Member Ibssoli27's Avatar
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    Quote Originally Posted by Nick[Supercell] View Post
    We have (finally) found the issue, and we'll have a maintenance soonish and it should resolve the joining issue! So sorry for the inconvenience!

    Cheers,

    Nick
    Finally, thank you for this! But will the valley restart again? We already missed out 1 day of activity at valley, hope after the maintenance everyone could start over again.

  10.   Click here to go to the next staff post in this thread.   #30
    Nick[Supercell]'s Avatar
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    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
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