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  Click here to go to the first staff post in this thread.   Thread: Reporting to tech support game crashes.

  1. #1

    Reporting to tech support game crashes.

    Hello,
    Happy New year to all!

    I used 25 diamonds to open the piggy bank, and I asked for the 40 diamonds but it hasn't added towards my farm. Is this broken?

    I went to report issue to help & support in game and game crashes right after I selected the option to write.

    Please look into this issue soon as possible before next valley.

  2.   Click here to go to the next staff post in this thread.   #2
    Nick[Supercell]'s Avatar
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    Quote Originally Posted by Krazywill2018 View Post
    Hello,
    Happy New year to all!

    I used 25 diamonds to open the piggy bank, and I asked for the 40 diamonds but it hasn't added towards my farm. Is this broken?

    I went to report issue to help & support in game and game crashes right after I selected the option to write.

    Please look into this issue soon as possible before next valley.
    So you purchased a diamond pack but never got the diamonds? Did you get a receipt from Amazon that your purchase has gone through?

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  3. #3
    Forum All-Star LynnK2015's Avatar
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    Quote Originally Posted by Nick[Supercell] View Post
    So you purchased a diamond pack but never got the diamonds? Did you get a receipt from Amazon that your purchase has gone through?

    Cheers,

    Nick
    Nick, I think there's a misunderstanding.

    As I understand from the OP, Krazywill is writing about paying 25 diamonds to open the Piggy Bank in the Valley to collect enough tokens so that he may choose the 40 diamonds prize which he did. But he didn't get the 40 diamonds.

    He didn't buy 40 diamonds directly from Supercell so there won't be a receipt from Amazon.

    ---
    Lynn, Clasher, Farmer, and now Boomer
    January 9, 2020
    Last edited by LynnK2015; January 9th, 2020 at 09:43 AM.
    In what ways am I grateful? Let me count my blessings.
    https://forum.supercell.com/showthre...essings-Thread

  4. #4
    Senior Member
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    Quote Originally Posted by Krazywill2018 View Post
    Hello,
    I used 25 diamonds to open the piggy bank, and I asked for the 40 diamonds but it hasn't added towards my farm. Is this broken?
    I went to report issue to help & support in game and game crashes right after I selected the option to write.
    Please look into this issue soon as possible before next valley.
    When you opened your piggy bank, did the tokens from the piggy go to your wallet and added to the tokens there?

    After opening your piggy bank, were all 3 token colors at least 1200 or above?

    Did you go to the exclusive prizes and double tap on the 40 diamond prize, then see the diamonds fly across the screen towards your diamond count? Diamonds sometimes get added to your total at exact same time they were earned, not after they fly across screen towards the count. When that occurs, it gives the illusion that diamonds have not been added.

    Please explain your posting in more detail so it could be understood what took place.



    Note: I also operated a Fire OS on my Fire HD8 , 8th generation tablet. The operating system is actually an Android 7 Nougat that has Amazon overrides on it (horrible and ugly). I do not use Amazon at all. I side loaded Google Play store and load my games from there. Any diamond purchases would be through Google, not Amazon.

  5.   This is the last staff post in this thread.   #5
    Nick[Supercell]'s Avatar
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    I do say, I read it wrong, my mistake. So you used 25 diamonds to add your Piggy Bank tokens to your Wallet, and then you selected the diamond pack? Did you have enough tokens to get it? Keep in mind that this means that you used 25 diamonds to get 40 diamonds which translates into 15 diamonds (you paid 25 diamonds to get 40). If you didn't get any of them, then our support will surely make it up for you!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  6. #6
    Sorry for the late reply. And the 15 diamonds weren't added. How can support make it up to me?

  7. #7
    Forum All-Star LynnK2015's Avatar
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    Quote Originally Posted by Krazywill2018 View Post
    Sorry for the late reply. And the 15 diamonds weren't added. How can support make it up to me?
    Please try to contact Player Support in game for assistance and hope for a live Support Agent. If Supercell Automated Support isn't helpful, your last resort is to use the webform below. Good luck. And may The Force be with you.

    https://supercell.helpshift.com/a/ha...=web&contact=1


    ---
    Lynn, Clasher, Farmer, and now also Boomer
    Februay 12, 2020
    In what ways am I grateful? Let me count my blessings.
    https://forum.supercell.com/showthre...essings-Thread

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