Page 1 of 2 12 LastLast
Results 1 to 10 of 11

  Click here to go to the first staff post in this thread.   Thread: Update about the Fishing Area crash!

  1.   Click here to go to the next staff post in this thread.   #1
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
    Posts
    5,175

    Exclamation Update about the Fishing Area crash!

    Thanks to you guys for reporting the fishing area crash issue, we were able to reproduce it and found the issue. The proble was tied to the weekly offers and especially specific ones. We will now make a “quick fix” which should fix it for everyone and no updates are needed. You may need to force quit the game tho.

    In addition, hopefully tomorrow we will release an optional update for Android and iOS and have a short maintenance to adjust some bits and pieces.

    Again, thank you so much for all your feedback about this nasty issue, and we are truly sorry that this slipped through and made your gaming experience really bad.

    If you lost anything (like Derby tasks, daily Valley tasks etc.) while this issue was happening, please reach out to our support in the game. We cannot give back tasks or anything like that here on the forums.

    Also, if you still experience the fishing area crashes, open up the shop on your farm (no need to do any purchases) and then the fishing area should load normally.

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  2. #2
    Forum All-Star LynnK2015's Avatar
    Join Date
    Mar 2015
    Location
    On the USS Defiant charting the Delta Quadrant and studying Species P900B00181. Run silent, run deep
    Posts
    4,314
    Thank you Nick for the update. And thank you to Team Hay Day for identifying the issue so quickly and releasing a patch to fix it.

    Nick, would you please thank them for me for their hard work? I think they were under a lot of self-imposed pressure to ship the new update after the conclusion of the derby because Team Hay Day didn't want to wait to release it after December. They took a calculated risk because per CM Darian, Team Clash of Clans didn't want to release their update this week "as some of the app store teams leave for their company's Christmas break" and Team CoC "didn't want to run the risk of not being able to release a fix for a bug and not have an app store able to release it."

    https://forum.supercell.com/showthre...1#post12428121

    The fishing area bug happened but luckily for us, Team Hay Day was able to fix it and send it before some of the app stores close for Christmas break. Whew. All's well that ends well.

    ---
    Lynn
    December 18, 2019
    Last edited by LynnK2015; December 18th, 2019 at 09:44 AM.
    In what ways am I grateful? Let me count my blessings.
    https://forum.supercell.com/showthre...essings-Thread

  3.   This is the last staff post in this thread.   #3
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
    Posts
    5,175
    Quote Originally Posted by LynnK2015 View Post
    Thank you Nick for the update. And thank you to Team Hay Day for identifying the issue so quickly and releasing a patch to fix it.

    Nick, would you please thank them for me for their hard work? I think they were under a lot of self-imposed pressure to ship the new update after the conclusion of the derby because Team Hay Day didn't want to wait to release it after December. They took a calculated risk because per CM Darian, Team Clash of Clans didn't want to release their update this week "as some of the app store teams leave for their company's Christmas break" and Team CoC "didn't want to run the risk of not being able to release a fix for a bug and not have an app store able to release it."

    https://forum.supercell.com/showthre...1#post12428121

    The fishing area bug happened but luckily for us, Team Hay Day was able to fix it and send it before some of the app stores close for Christmas break. Whew. All's well that ends well.

    ---
    Lynn
    December 18, 2019
    I shall send your regards to the team! Thank you for your kind words!

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
    Like Hay Day on Facebook: http://facebook.com/HayDayOfficial
    Follow Hay Day on Twitter: http://twitter.com/HayDay
    Follow Hay Day on Instagram: http://instagram.com/HayDay
    Subscribe to Hay Day YouTube: http://youtube.com/HayDay

  4. #4
    Forum Superstar pitchfork's Avatar
    Join Date
    Apr 2014
    Location
    out standing in my field
    Posts
    3,072
    The "news" window attempts to open when I'm doing other things such as collecting crops or serving town visitors. And that crashes my game.
    Also a known bug or just me? (I had thought the fish crash was just me and related to the news window).
    Last edited by pitchfork; December 18th, 2019 at 12:04 PM.
    VOTE HERE for a Derby Gift Catalogue.

    Enable diamond confirmation --- but beware: it only works in some places! ❇click for info❇
    Of Chill Reputations ~ join a cool neighbourhood

  5. #5
    Senior Member QBIE's Avatar
    Join Date
    Aug 2019
    Location
    Most likely with my nose buried in the DD
    Posts
    250
    Quote Originally Posted by LynnK2015 View Post
    Thank you Nick for the update. And thank you to Team Hay Day for identifying the issue so quickly and releasing a patch to fix it.

    Nick, would you please thank them for me for their hard work? I think they were under a lot of self-imposed pressure to ship the new update after the conclusion of the derby because Team Hay Day didn't want to wait to release it after December. They took a calculated risk because per CM Darian, Team Clash of Clans didn't want to release their update this week "as some of the app store teams leave for their company's Christmas break" and Team CoC "didn't want to run the risk of not being able to release a fix for a bug and not have an app store able to release it."

    https://forum.supercell.com/showthre...1#post12428121

    The fishing area bug happened but luckily for us, Team Hay Day was able to fix it and send it before some of the app stores close for Christmas break. Whew. All's well that ends well.

    ---
    Lynn
    December 18, 2019
    You said it all for me LynnK. Thx Team Hay Day and wishing u all Happy Holidays!

    Quote Originally Posted by pitchfork View Post
    The "news" window attempts to open when I'm doing other things such as collecting crops or serving town visitors. And that crashes my game.
    Also a known bug or just me? (I had thought the fish crash was just me and related to the news window).
    Sorry, I have not experienced this.

  6. #6
    Senior Member Anniebel884's Avatar
    Join Date
    Feb 2015
    Posts
    288
    Sorry wrong thread
    Last edited by Anniebel884; December 19th, 2019 at 07:19 AM.

  7. #7
    Fresh Spawn
    Join Date
    Apr 2018
    Posts
    3
    I had trouble with the fishing crash last week also. Unfortunately it's back. I haven't been able to go to my fishing area for two days now when using my phone. I have over 2 gigs of space available. I can reach the fishing area from my iPad. Thanks for helping.

  8. #8
    Fresh Spawn
    Join Date
    Apr 2018
    Posts
    3
    Quote Originally Posted by becchu View Post
    I had trouble with the fishing crash last week also. Unfortunately it's back. I haven't been able to go to my fishing area for two days now when using my phone. I have over 2 gigs of space available. I can reach the fishing area from my iPad. Thanks for helping.
    I've also just discovered after 3 tries that I can't use my tab to go to friends, followers, neighbors or helpers. Please help. Thank you

  9. #9
    Millennial Club BostonGirl's Avatar
    Join Date
    Apr 2015
    Location
    Top of the world looking down 🌞
    Posts
    1,124
    Hi Nick, itís happening again. The farm itís happening on just got new weekly offers; boosters and a variety of BEMs, SEMs and expansion certificates.

    After several tries the fishing area area finally loaded but when I tried to do something it crashed again.

  10. #10
    Senior Member Anniebel884's Avatar
    Join Date
    Feb 2015
    Posts
    288
    My fishing area just started to continually load then HD crashed now I cant get into HD

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •