Page 1 of 2 12 LastLast
Results 1 to 10 of 15

Thread: Slow / poor connection on CoC

  1. #1
    Trainee
    Join Date
    Oct 2017
    Location
    Singapore
    Posts
    31

    Slow / poor connection on CoC

    Background
    - Have been playing CoC on Android for 5 years now (been using current phone for over a year) without issue
    - Service provider (Singtel in my country) has not changed

    Problem now
    - for the whole of today, connection is either very slow or not there
    - when I'm on Wi-Fi, no problem
    - when I'm on mobile data, I try to load CoC either says "failed to log in" or it loads after 30 seconds and gives that connection signal
    - I try doing a Builder base attack and it does not register that I dropped any troops
    - same with multiplayer attacks - will just disconnect halfway (not good for Legends league attacks)

    What I've tried
    1) Troubleshooting my internet connection
    - other games (including brawl stars) work just fine with mobile data
    - videos and websites work on mobile data

    2) Restarting my phone
    - well, everybody does this. It works sometimes, didn't work this time

    3) Turning off and on my mobile data
    - did not solve the problem

    4) Re-installing CoC
    - did not solve the problem

    5) Clearing CoC cache
    - nope

    6) Updating android
    - already at latest version

    7) Clearing phone storage
    - 96GB available space now

    Ideas?

    Thank you in advance

    *Editing above list based on proposed solutions as well
    Last edited by jcjn; 4 Weeks Ago at 02:35 PM.

  2. #2
    Trainee
    Join Date
    Oct 2017
    Location
    Singapore
    Posts
    31
    Update
    Logging in fresh sometimes works, sometimes does not work
    However, switching between accounts seems to always trigger the problem

    Again, above problem is with mobile data. Works just fine with Wi-Fi (and again, my mobile data works for youtube, google, brawl stars etc)
    Last edited by jcjn; December 13th, 2019 at 03:11 PM.

  3. #3
    Banned KookyKO's Avatar
    Join Date
    Apr 2014
    Location
    Inside my TH watching it snow on my village
    Posts
    1,000
    Do you have the latest version of Android downloaded?
    Good luck. I hope my post was helpful.
    Now, I want to ask you to help. #SaveTheForums
    A hot topic in the CoC community (now closed): Getting-harrassed-for-6-months-now
    For humor: Tips and tricks on how to get people to see your posts
    —Kooky KO

  4. #4
    Trainee
    Join Date
    Oct 2017
    Location
    Singapore
    Posts
    31
    yup just checked - it's the latest version
    today is maybe marginally better but still persistent
    stuck with playing beside my router =(

  5. #5
    Forum Champion
    Join Date
    May 2016
    Location
    Bad Newz, VA.
    Posts
    5,558
    Have you tried clearing the cache for CoC? That fixes lots of issues. Also, you could check your devices available memory. I had this problem and it was due to very little available memory. Things like emails, texts, and pictures can eat up memory.

  6. #6
    Trainee
    Join Date
    Oct 2017
    Location
    Singapore
    Posts
    31
    just tried both - cleared CoC cache
    Also deleted some apps. Available memory 96GB now from 92GB lol

    Still same problem...

  7. #7
    Banned KookyKO's Avatar
    Join Date
    Apr 2014
    Location
    Inside my TH watching it snow on my village
    Posts
    1,000
    Have you tried logging out of Google and trying to log back in?

  8. #8
    Banned KookyKO's Avatar
    Join Date
    Apr 2014
    Location
    Inside my TH watching it snow on my village
    Posts
    1,000
    Quote Originally Posted by jcjn View Post
    yup just checked - it's the latest version
    today is maybe marginally better but still persistent
    stuck with playing beside my router =(
    I thought the problem was only on mobile data. Are you experiencing a poor WiFi connection? Is this why you are trying to use mobile data? Typically, WiFi offers faster speeds than mobile from what I have read about internet speeds.

  9. #9
    Trainee
    Join Date
    Oct 2017
    Location
    Singapore
    Posts
    31
    Quote Originally Posted by KookyKO View Post
    Have you tried logging out of Google and trying to log back in?
    yup. still not working

    Quote Originally Posted by KookyKO View Post
    I thought the problem was only on mobile data. Are you experiencing a poor WiFi connection? Is this why you are trying to use mobile data? Typically, WiFi offers faster speeds than mobile from what I have read about internet speeds.
    yes the problem is only on mobile data.
    I do not have a poor Wi-Fi connection but I only have mobile data when I go out to work..

  10. #10
    Banned KookyKO's Avatar
    Join Date
    Apr 2014
    Location
    Inside my TH watching it snow on my village
    Posts
    1,000

    Lightbulb Additional ideas for resolving your connection issues

    Here are some possible ideas for resolving your connection issues:

    1. Have you updated to the latest version with various bug fixes? An update was recently released.
    2. Also do you have the latest carrier firmware? If you are not sure, check with your carrier how to check for updates.
    3. Check that you have a reliable 3G/4G connection in your area. Sometimes you can have a strong cellular connection for calls, but that does not necessarily mean you have the same strong data connection. Usually the cellular network providers have coverage maps on their websites. You can also check this by trying it in a different area.
    4. Check that your cellular network has the necessary port(s) open. Are you able to access this website while on cellular data? Link: http://portquiz.net:9339/
    5. If none of the above are the issue, contact your cellular service provider and ask if they are blocking you from accessing Clash of Clans. It is possible that Clash of Clans has been incorrectly categorized and blocked by accident.


    Hopefully one of these possible solutions fixes your issue. If not, I will be willing to help further.
    Good luck. I hope my post was helpful.
    Now, I want to ask you to help. #SaveTheForums
    A hot topic in the CoC community (now closed): Getting-harrassed-for-6-months-now
    For humor: Tips and tricks on how to get people to see your posts
    —Kooky KO

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •