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Thread: Buttons on Display

  1. #1

    Buttons on Display

    Hi all,

    Today's update kind of messed up my screen, buttons and loot (elixer etc) on wrong places on the screen. This is happening on a Huawei P20.

    https://imgshare.io/image/T6bDn

    Is there a resolution?

    thanks in advance!

    Greetings Pascal
    Last edited by Pascal1986; December 9th, 2019 at 04:10 PM.

  2. #2
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    Having the same on my P20 Lite, its as if the screen has zoomed in and thrown all of the graphics out of position.

  3. #3
    Forum Guru wotanwaton's Avatar
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    Quote Originally Posted by Pascal1986 View Post
    Hi all,
    Today's update kind of messed up my screen, buttons and loot (elixer etc) on wrong places on the screen. This is happening on a Huawei P20.
    https://imgshare.io/image/T6bDn
    Is there a resolution?
    thanks in advance!
    Greetings Pascal
    I dont see anything wrong. Have you turned your notch on or off?


    Quote Originally Posted by Myrddin View Post
    Having the same on my P20 Lite, its as if the screen has zoomed in and thrown all of the graphics out of position.
    Try turning off/on the notch or delete clash completely and download it again.

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    Quote Originally Posted by wotanwaton View Post
    I dont see anything wrong. Have you turned your notch on or off?

    Try turning off/on the notch or delete clash completely and download it again.

    Hi,

    Notch is already disabled prior to the update and was working with the previous releases fine.

    Apps data has been erased along with all caches

    The issue appears to be that the graphics are being moved down and in at the sides, more prevalent when you have done a attack in multiplayer mode.

    I would of expected a notch issue to only affect the graphics at the sides when in landscape mode but this is affecting all of the sides, looking at it again this morning the offset from the top edge is similar to what would be required for the notch even though that is a left/right location as opposed to a top bottom when using the device in landscape.

  5. #5
    Forum Guru wotanwaton's Avatar
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    Have you downloaded the latest optional bugfix? Try deleting clash of clans and download it again → maybe it fix the issue?

    (I haveno problems with p20pro)

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    Quote Originally Posted by wotanwaton View Post
    Have you downloaded the latest optional bugfix? Try deleting clash of clans and download it again → maybe it fix the issue?

    (I haveno problems with p20pro)
    I have not seen the optional bug fix posted on Google Play Store yet. Has anyone else ?

  7. #7
    Forum Guru wotanwaton's Avatar
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    Quote Originally Posted by Rodbender View Post
    I have not seen the optional bug fix posted on Google Play Store yet. Has anyone else ?
    You may have it already installed.

    @myrrdin
    I was able to rebuild your issue. It happened when i turned of notch while clash was active in background. Turn on/off nocth and turn off clash complete.

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    I have been able to replicate the issue with a 100% success rate even after I have done a full purge of the game from the phone and turned on/off notch then reinstall the game.

    To replicate

    1. Load the game.
    2. Press power to lock the phone (Black screen)
    3. Press the Power button and then unlock the phone.
    4. Game will return with the screen shifted downwards.

    http://www.filedropper.com/img2973
    Last edited by Myrddin; December 10th, 2019 at 09:21 PM.

  9. #9
    None of the offered solutions works for me

  10. #10
    Forum Guru wotanwaton's Avatar
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    Quote Originally Posted by Pascal1986 View Post
    None of the offered solutions works for me
    Really? Sounds unbelieveable. Have you turned off clash completely?

    Try some common steps:
    - clear cache
    - clear ram
    - restart device
    - turn off background apps
    - check latest update for clash
    - check latest update for your operating system
    - delete/download clash
    Last edited by wotanwaton; December 11th, 2019 at 03:41 PM.

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