Results 1 to 3 of 3

Thread: Lost account

  1. #1
    Centennial Club
    Join Date
    Mar 2018
    Location
    Heading to Spell Factory to Boil Freeze Spell
    Posts
    101

    Lost account

    I was connecting my account from google play to supercell id by logging. I already have linked clash of clans in it. I got stuck at confirm button which was saying i am connecting game with this account.

    I closed the game and restart i found out it all new base when i login with google play it say to login with supercell id and when i login with supercell id it load new account.

    I know you guys cannot help me so i want to ask how to reach support and elaborate my problem and recover account.
    Thanks.
    Last edited by Pankaj12; 2 Weeks Ago at 11:39 AM.

  2. #2
    Millennial Club Tahoe's Avatar
    Join Date
    Sep 2017
    Location
    Happy Holidays!
    Posts
    1,217
    Quote Originally Posted by Pankaj12 View Post
    I was connecting my account from google play to supercell id by logging. I already have linked clash of clans in it. I got stuck at confirm button which was saying i am connecting game with this account.

    I closed the game and restart i found out it all new base when i login with google play it say to login with supercell id and when i login with supercell id it load new account.

    I know you guys cannot help me so i want to ask how to reach support and elaborate my problem and recover account.
    Thanks.
    Once the level 1 tutorial allows you to access the settings icon, you can choose to log in with your SCID to connect your existing game.

    You are posting in the Hayday subforum, but assuming you are looking for help with your Clash account, if the above doesn't work, try contacting Support out of game through their web form here:

    https://supercell.helpshift.com/a/cl...ontact=1&p=web

    Other info here: https://supercell.helpshift.com/a/clash-of-clans/?p=web
    Last edited by Tahoe; 1 Week Ago at 11:31 AM.
    Thank you TerMinus for the awesome sig!
    Is it me, or does Kavan run like his trousers have fallen!
    Happy Holidays Everyone!

  3. #3
    Centennial Club
    Join Date
    Mar 2018
    Location
    Heading to Spell Factory to Boil Freeze Spell
    Posts
    101
    Quote Originally Posted by Tahoe View Post
    Once the level 1 tutorial allows you to access the settings icon, you can choose to log in with your SCID to connect your existing game.

    You are posting in the Hayday subforum, but assuming you are looking for help with your Clash account, if the above doesn't work, try contacting Support out of game through their web form here:

    https://supercell.helpshift.com/a/cl...ontact=1&p=web

    Other info here: https://supercell.helpshift.com/a/clash-of-clans/?p=web
    It is fixed after clearing data and cache. And I was saying I have connected COC account with that supercell id long time ago and got issue when connected my hay day account with it

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •