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  Click here to go to the first staff post in this thread.   Thread: Bought Builder Pack and did not receive

  1. #1
    Fresh Spawn
    Join Date
    Sep 2019
    New Zealand

    Bought Builder Pack and did not receive

    I just bought the Builder Pack for my TH5 in the store for $8.99 NZD and did not receive my builder hut or the 500 gems. When I purchased the pack it said my payment method was declined but I had enough money for it to go through and when I went to the apple store to update my payment method I realised I had to re-enter my CCV, so I did that and accepted the payment, by that time my COC had crashed and I had to re-open the app. I logged back in and was not rewarded with anything but the money had been taken out of my account. After multiple times closing the app and re-opening I still wasnít getting my reward so I purchased an 80 gem pack to see if it would come through when I made another purchase but all I received was the 80 gems. I still want the pack but it says itís going to cost another $9 and iím not prepared to spend any more money on this game if I canít be sure my purchases will even go through.
    Any ideas on what has happened here and what I can do?


  2.   This is the last staff post in this thread.   #2
    SharkyFinn's Avatar
    Join Date
    Mar 2014
    Everywhere. Always watching.
    My guess is the original purchase didn't complete due to the payment problem and the subsequent crash. Try rebooting your devide and re-entering the game. The purchase window may suddenly appear, allowing you to complete the initial purchase. I've had that happen before on my iOS device and the window reappeared after I rebooted.

    If this doesn't work, contact Supercell support in-game. Only they can assist with purchasing issues. Good luck. Official Web Site Official Web Site -+- SharkBite YouTube Channel
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