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Thread: How do I get them to respond

  1. #1
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    How do I get them to respond

    Based in my last thread which was requesting what I should do next, supercell are ignoring every conversation I open up by closing the conversation, I spent money and time on the game and it's hard to let it go, what do I do? I am In a position where I can't do anything to get back my account, I disagree with The way supercell are closing off their ears this way

  2. #2
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    Well, discussing bans is against the rules of this forum. You need to cantact them in-game, this is not a good topic for the forum.

    Best of luck!

  3. #3
    Senior Member MrSJS's Avatar
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    Read your last thread's replies again!
    Last edited by MrSJS; July 21st, 2019 at 07:47 PM.

  4. #4
    Forum Champion Phoenix1027's Avatar
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    Quote Originally Posted by 3xtra View Post
    Based in my last thread which was requesting what I should do next, supercell are ignoring every conversation I open up by closing the conversation, I spent money and time on the game and it's hard to let it go, what do I do? I am In a position where I can't do anything to get back my account, I disagree with The way supercell are closing off their ears this way
    As was pointed out to you in your last thread there is absolutely nothing that ANYBODY on the forums can do to help you. We are just a community of players like yourself. Not even the moderators or staff members here have access to game files so even they can't do anything for you. Your only option is to go through player support in-game or through the external site: https://supercell.helpshift.com/a/cl...ontact=1&p=web
    Last edited by Phoenix1027; July 21st, 2019 at 07:52 PM.
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  5. #5
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    Quote Originally Posted by Phoenix1027 View Post
    As was pointed out to you in your last thread there is absolutely nothing that ANYBODY on the forums can do to help you. We are just a community of players like yourself. Not even the moderators or staff members here have access to game files so even they can't do anything for you. Your only option is to go through player support in-game or through the external site: https://supercell.helpshift.com/a/cl...ontact=1&p=web
    I understand I am just worried because it is locked is all and they aren't responding so I am wondering what do I do?

  6. #6
    Forum Champion Phoenix1027's Avatar
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    Quote Originally Posted by 3xtra View Post
    I understand I am just worried because it is locked is all and they aren't responding so I am wondering what do I do?
    All you can do is wait for a reply. You have to understand that millions of people play clash every day, so the support team is dealing with tens of thousands of support tickets every single day. It can take a few days to receive a reply from them sometimes. Just be patient, and whatever you do avoid spamming them with messages. They are far more likely to shut down your support ticket if you do so. Send 1 message and wait for a reply. They'll get around to you when it's your turn
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  7. #7
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    The only thing you can do is use one of the two communication channels explained above and be patient.

  8. #8
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    never ever spend money on games, especially do not give money to money grabbers like SC. take the lesson and move on.

  9. #9
    Forum Champion Phoenix1027's Avatar
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    Quote Originally Posted by youwire View Post
    never ever spend money on games, especially do not give money to money grabbers like SC. take the lesson and move on.
    Yeah let's not spend money so that supercell has to shut down the game because nobody is spending money to support the game. That'll really show those money grabbers at supercell who's the boss. Brilliant plan.
    Last edited by Phoenix1027; July 21st, 2019 at 09:07 PM.
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