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Thread: My account has been suspended for security reasons.

  1. #1
    Fresh Spawn
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    Question My account has been suspended for security reasons.

    Hey

    Yesterday I messaged the ingame support because another device was logging in with my Supercell ID.
    I donīt know if the answered to my message but now I got logged out from my Supercell ID. I logged in again and then there was a notification which said my account has been suspended for security reasons and I have to type in a activationcode. I hope the other device was also kicked out from my Supercell ID but now I have the problem that I donīt know where to find this activationcode.

    P.S. My game is in German language so I donīt really know how the activationcode is called in the English language.

    I hope you can help me


    Eddy

  2. #2
    Forum Master wotanwaton's Avatar
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    yes all devices are locked out from your village. you need to contact the ingame support to get the unlock code and to verify that you are the original creator. no possible other way to unlock your village.

    you played on multiple devices dont forget to log out from your scid next time.
    Last edited by wotanwaton; 4 Weeks Ago at 02:49 PM.

  3. #3
    Centennial Club TiaRox's Avatar
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    Won’t the activation code be sent to the email address yr scid is linked to?

  4. #4
    Fresh Spawn
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    Thank you for your answer, do you know when they answer and what I have to know to vetify that Iīm the creator?

    Edit: No they didnīt send the activationcode to the linked email.
    Last edited by Zentrixo; 4 Weeks Ago at 02:56 PM.

  5. #5
    Forum Master wotanwaton's Avatar
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    Quote Originally Posted by Zentrixo View Post
    Thank you for your answer, do you know when they answer and what I have to know to vetify that Iīm the creator?

    Edit: No they didnīt send the activationcode to the linked email.
    it could take several days and do not spam your request.

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