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Thread: mail.com blocked the email that I used for Supercell ID.

  1. #1
    Banned
    Join Date
    Jul 2019
    Posts
    19

    mail.com blocked the email that I used for Supercell ID.

    After updating the COC app, I'm not able to recover my account.
    I created an email account to make sure I did not get into trouble.
    But
    mail.com blocked the email that I used two times and only to get my Supercell ID. with no explanation, First ever sign in and a message "irregular activity" pops up, please change password. 2nd sign in same thing, but this time it was blocked.
    Now I am not able to retrieve my account

    Of course, this is not a disaster for me at TH6, but it may be for the rest.

    How can I retrieve my account now?

  2. #2
    Forum Champion BloodyIrishman's Avatar
    Join Date
    Nov 2015
    Location
    Ohio, USA
    Posts
    5,960
    Unfortunately we're all just players like yourself here on the forums. To get assistance you'll need to contact Supercell directly.

    You can contact support out of the game via Email Support at clashofclans.feedback@supercell.com

    Or use the following contact form http://supr.cl/Support4Clash

    SOURCE:
    https://forum.supercell.com/showthre...In-Out-of-game
    Last edited by BloodyIrishman; July 15th, 2019 at 03:18 AM.

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  3. #3
    Forum Master wotanwaton's Avatar
    Join Date
    Nov 2017
    Location
    right behind you
    Posts
    10,962
    sounds like suspicious activity of your email provider. try to contact them or to add supercell id email to the "ok-list" of your email account.

    i know windows do some strange things on newly created microsoft accounts just to get your phone number.
    Last edited by wotanwaton; July 15th, 2019 at 09:30 AM.

  4. #4
    Banned
    Join Date
    Jul 2019
    Posts
    19

    I changed my email address and entered another person's village.

    My email was out of my reach، So I contacted them.
    I changed my email address and entered another person's village.
    How is that even possible?
    My new email is free and do not need password.
    I'm really confused, Is it possible that two users use the same email، Or the email I gave them has already been used by another user!?
    Last edited by SCIdlost; July 15th, 2019 at 07:58 AM.

  5. #5
    Super Member
    Join Date
    Apr 2016
    Location
    Best clan ever
    Posts
    768
    never had any issues with gmail, consider it instead of your provider.
    Even when something is "blocked" in gmail you can always find it in spam folder.
    Leader of Drunken.Hog (#2C2GPL99) friendly fast growing clan.
    Some members have their kids here too, hope we are not too old
    Clan is open 2 days a week, visit us

  6. #6
    Banned
    Join Date
    Jul 2019
    Posts
    19
    I succeeded in changing my email address through the chat in the COC app.
    After answering a series of questions I recovered my village, even though once they gave me another village!.
    I could retrieve my mail.com email address too, they talk about a kind of virus in my device!. Although it is very unlikely that there will be a virus on my device.
    They probably had problems with change in my location.
    Last edited by SCIdlost; July 15th, 2019 at 10:51 AM.

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