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  Click here to go to the first staff post in this thread.   Thread: my clash keeps crashing after the update pls help

  1. #11
    Forum All-Star JusMe's Avatar
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    not even starting up here, like others

  2. #12
    Forum Master wotanwaton's Avatar
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    Quote Originally Posted by DaiKaio View Post
    I have the same Problem. I'm mostly playing on Bluestacks Version 4.40.10.1013 if that helps (can't find what Android version it is using). On my phone with Android 9 everything works.
    bluestacks is not supported. use supported ways to play the game.

  3. #13
    Quote Originally Posted by Anoushka[Supercell] View Post
    Hey everyone! Could you please let us know what devices you are using? Thank you in advance!
    Same here, crashes prior to even getting the splash screen... been working great forever until the update and has not successfully launched since. Using it on a PixelBook w/ Android 9.

  4. #14
    CRASH AFTER UPDATE

    After clicking on the App "Clash of Clans" the screen becomes black, after 1 second it closes again, not even showing the loading screen.

    Happens for me using
    BlueStacks Version 4.32.90.1001
    with Android Version 7.1.1 (SDK 25)

    Really annoying

    Edit: I already tried reinstalling COC and restarting BlueStacks
    Last edited by Arsaliz; 4 Weeks Ago at 03:18 PM. Reason: further information on what i've tried attempting to fix it, 2. Edit: Reformatted Posting

  5. #15
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    Quote Originally Posted by wotanwaton View Post
    bluestacks is not supported. use supported ways to play the game.
    Nowhere in the Terms of Service does it say I cannot use BlueStacks. The support site provides info on what memory and what versions of Android are recommended. I download my games from GooglePlay which is supported by Supercell. My payments have never been rejected as un-supported. Why all of a sudden is it an un-supported platform? Please provide a link to the Supercell document you are referencing please

  6. #16
    Forum Master wotanwaton's Avatar
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    Quote Originally Posted by Arsaliz View Post
    CRASH AFTER UPDATE
    Edit: I already tried reinstalling COC and restarting BlueStacks
    Quote Originally Posted by Cprompt View Post
    Nowhere in the Terms of Service does it say I cannot use BlueStacks. The support site provides info on what memory and what versions of Android are recommended. I download my games from GooglePlay which is supported by Supercell. My payments have never been rejected as un-supported. Why all of a sudden is it an un-supported platform? Please provide a link to the Supercell document you are referencing please
    bluestack is not supported but not forbidden to use. any issues you have with bluestacks and your clash village is unsupported.
    - you lose your village while using bluestacks? → no support
    - you cant play on bluestack? → no support
    and so on.
    supercell highly recommends to play on supported devices. all other ways are at your own risk.

  7. #17
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    Same issue here. On Google Slate.
    Last edited by rlaurin1; 4 Weeks Ago at 03:26 PM.

  8. #18
    Quote Originally Posted by wotanwaton View Post
    bluestack is not supported but not forbidden to use. any issues you have with bluestacks and your clash village is unsupported.
    It doesnt seem to be an issue with BlueStacks, but with Android 7.

  9. #19
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    yes the issue is with the android 7 other games work fine on bluestacks only coc crashes

  10. #20
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    Quote Originally Posted by Arsaliz View Post
    It doesnt seem to be an issue with BlueStacks, but with Android 7.
    Happens on Chrome OS devices running Android 9 also.

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