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Thread: Response time of Hay Day support

  1. #1
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    Response time of Hay Day support

    Hello,
    Yesterday I contacted Hay Day support (out of game) and I wanted to know how ma any time it takes to get an answer 😊
    Thank you

  2. #2
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    Hello,
    Yesterday I contacted Hay Day support (out of game) and I wanted to know how ma any time it takes to get an answer 
    Thank you
    Hi and welcome to the forum!

    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
    Farm 139
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  3. #3
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    Quote Originally Posted by WussyPuss View Post
    Hi and welcome to the forum!
    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
    Thank you very much 🤗
    I’ll do that!

  4. #4
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    Quote Originally Posted by WussyPuss View Post
    Hi and welcome to the forum!

    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
    Last question, when I sent an email from the online form, I didn’t get any confirmation email like «We’ve received your email»
    Last edited by Falkio; 6 Days Ago at 03:45 PM.

  5. #5
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    Last question, when I sent an email from the online form, I didn’t get any confirmation email like «We’ve received your email»
    I am not aware of any “message received” notification.
    Farm 139
    CoC TH11 BhB8 maxed and waiting for 9 AQ 50 BK 46 GW 20
    established level 16 clan seeking willing warriors, donators and clan games enthusiasts

    Need a Siege Machine/Donate a Siege Machine...

  6. #6
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    Respond times can vary. They’ve answered my issue within the hour before and it’s also taken them more then 2 days. They’ve have also closed the message thread making it seem like they don’t even care. Hopefully your issue can be resolved.

  7. #7
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    Quote Originally Posted by MGoBlueFan View Post
    Respond times can vary. They’ve answered my issue within the hour before and it’s also taken them more then 2 days. They’ve have also closed the message thread making it seem like they don’t even care. Hopefully your issue can be resolved.
    I hope because I am in a very disappointing situation

  8. #8
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    72h later and no response :/
    I’ll submit a new ticket and I use French support, so idk if they respond

  9. #9
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    72h later and no response :/
    I’ll submit a new ticket and I use French support, so idk if they respond
    If your issue is regarding some type of ban, they will not respond.
    Farm 139
    CoC TH11 BhB8 maxed and waiting for 9 AQ 50 BK 46 GW 20
    established level 16 clan seeking willing warriors, donators and clan games enthusiasts

    Need a Siege Machine/Donate a Siege Machine...

  10. #10
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    Quote Originally Posted by WussyPuss View Post
    If your issue is regarding some type of ban, they will not respond.
    Why? There is a big misunderstanding :/

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