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Thread: Response time of Hay Day support

  1. #1
    Fresh Spawn
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    Response time of Hay Day support

    Hello,
    Yesterday I contacted Hay Day support (out of game) and I wanted to know how ma any time it takes to get an answer 😊
    Thank you

  2. #2
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    Hello,
    Yesterday I contacted Hay Day support (out of game) and I wanted to know how ma any time it takes to get an answer 
    Thank you
    Hi and welcome to the forum!

    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
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  3. #3
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    Quote Originally Posted by WussyPuss View Post
    Hi and welcome to the forum!
    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
    Thank you very much 🤗
    I’ll do that!

  4. #4
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    Quote Originally Posted by WussyPuss View Post
    Hi and welcome to the forum!

    response times can vary. I would expect to wait between 24 and 36 hours, although sometimes they do respond same day
    Last question, when I sent an email from the online form, I didn’t get any confirmation email like «We’ve received your email»
    Last edited by Falkio; June 12th, 2019 at 03:45 PM.

  5. #5
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    Last question, when I sent an email from the online form, I didn’t get any confirmation email like «We’ve received your email»
    I am not aware of any “message received” notification.
    Farm 140
    CoC TH11 BhB9 AQ 50 BK 50 GW 20
    established level 16 clan seeking willing warriors, donators and clan games enthusiasts

    Need a Siege Machine/Donate a Siege Machine...

  6. #6
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    Respond times can vary. They’ve answered my issue within the hour before and it’s also taken them more then 2 days. They’ve have also closed the message thread making it seem like they don’t even care. Hopefully your issue can be resolved.

  7. #7
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    Quote Originally Posted by MGoBlueFan View Post
    Respond times can vary. They’ve answered my issue within the hour before and it’s also taken them more then 2 days. They’ve have also closed the message thread making it seem like they don’t even care. Hopefully your issue can be resolved.
    I hope because I am in a very disappointing situation

  8. #8
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    72h later and no response :/
    I’ll submit a new ticket and I use French support, so idk if they respond

  9. #9
    WussyPuss's Avatar
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    Quote Originally Posted by Falkio View Post
    72h later and no response :/
    I’ll submit a new ticket and I use French support, so idk if they respond
    If your issue is regarding some type of ban, they will not respond.
    Farm 140
    CoC TH11 BhB9 AQ 50 BK 50 GW 20
    established level 16 clan seeking willing warriors, donators and clan games enthusiasts

    Need a Siege Machine/Donate a Siege Machine...

  10. #10
    Fresh Spawn
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    Quote Originally Posted by WussyPuss View Post
    If your issue is regarding some type of ban, they will not respond.
    Why? There is a big misunderstanding :/

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