Results 1 to 4 of 4

Thread: Hello and support

  1. #1

    Hello and support

    Why Helper and support very late respons.???

  2. #2
    Forum Elder Clash12344321's Avatar
    Join Date
    Nov 2017
    Location
    Singapore
    Posts
    2,406
    The help and support Staff usually takes a day or so, and if you're lucky - just a couple of hours! If you've hung around for a week or more awaiting their response, send them another one.

    Good day,
    Clash
    Last edited by Clash12344321; 3 Weeks Ago at 08:46 AM. Reason: Coherence - a little more. :P

  3. #3
    Why help and support agents do not talk directly with us. Even when they have said in email that you have to contact us from inside the game....
    We just get auto reply...
    help .. and tell that how can we talk with agents from ineide the game Directly.

  4. #4
    Forum Legend wotanwaton's Avatar
    Join Date
    Nov 2017
    Location
    right behind you
    Posts
    9,824
    Quote Originally Posted by Rajaryansarthi001 View Post
    Why help and support agents do not talk directly with us. Even when they have said in email that you have to contact us from inside the game....
    We just get auto reply...
    help .. and tell that how can we talk with agents from ineide the game Directly.
    please look at our previous conversation.↓



    Quote Originally Posted by wotanwaton View Post
    there are three different supports in the game.
    1. human support agent → no problems just patience.
    2. sparky support bot with option to talkt to support agent.
    3. sparky without optionto talk with support agent.
    if sparky doesnt start the account recovery process with questions about your village than try different devices or contact support with an email.
    https://forum.supercell.com/showthre...In-Out-of-game
    Quote Originally Posted by Rajaryansarthi001 View Post
    You said in 2nd option that we can contact with supercell agent .sparky will give us option to contact but support bot is not providing us any option to contact with supercell.
    Please tell the process how can I contact supercell through support bot sparky. Please fast
    Quote Originally Posted by wotanwaton View Post
    and at point 3 i said that there is sparky the support without option to talk to support agent.
    you always have to deal with the support regarding your lost village.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •