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Thread: Leveling up problem

  1. #1
    Fresh Spawn
    Join Date
    Jan 2014
    Posts
    3

    Leveling up problem

    Everytime I level up, I'm not receiving my bonus diamonds. Anyone else having this issue? The last 3 times I've been in my town when I level up... glance at my diamond level and it never increases!

  2. #2
    Momscar's Avatar
    Join Date
    Jan 2014
    Location
    East Central Florida
    Posts
    3,180
    This has happened a few times to me. I immediately contacted support through the game, explained what happened. I also include a screenshot of my farm, even if I didn’t have one before I leveled up. Every time it was sorted out and the diamonds were delivered by Alfred quickly.

    I now try to pay closer attention to my diamond count as I get closer to the next level, and will take screenshots.

    It may not be too late. I would encourage you to contact support. They should be able to tell what your diamond count was and what diamonds were earned/spent.
    Level 156
    Achievement 144/144 (24 Apr 2019)
    Be kind. 🤗

  3. #3

    Not received diamonds after levelling up

    Quote Originally Posted by Momscar View Post
    This has happened a few times to me. I immediately contacted support through the game, explained what happened. I also include a screenshot of my farm, even if I didn’t have one before I leveled up. Every time it was sorted out and the diamonds were delivered by Alfred quickly.

    I now try to pay closer attention to my diamond count as I get closer to the next level, and will take screenshots.

    It may not be too late. I would encourage you to contact support. They should be able to tell what your diamond count was and what diamonds were earned/spent.

    I did not receive my 15 diamonds after levelling up yesterday. I sent screenshots to support but they deny I did not receive them and keep ending our conversations. I am very unhappy with the way they behave !

  4. #4
    Forum Champion SmallChange's Avatar
    Join Date
    Mar 2015
    Location
    UK-England, near London.
    Posts
    6,188
    Quote Originally Posted by Jomac View Post
    I did not receive my 15 diamonds after levelling up yesterday. I sent screenshots to support but they deny I did not receive them and keep ending our conversations. I am very unhappy with the way they behave !
    Quite often the diamonds have already been added to your total before you get the levelled up notice, so it just looks like you haven’t got them.
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    Level 155 (45 Town)
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