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  Click here to go to the first staff post in this thread.   Thread: I got banned while trying to recover my smurf account

  1. #1
    Fresh Spawn
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    Exclamation I got banned while trying to recover my smurf account

    So ı got contacted with the player support to recover my smurf acc
    then they asked - player tag- th level-etc- after that they asked
    -when was the last time i logged in
    -which divice i used to log in
    -and creation date of the acc
    Its been a while since i played that acc so how could i remember all of them.
    So i writed some guessings then ı got perma-banned
    guys please help me im playıng this game like almost 5 years and i didnt do anyting off rules since i started to play
    I need help

  2. #2
    Senior Member
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    We cant do anything we are also players

  3. #3
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    I wish that people who try to recover an old account would write here on the forum BEFORE they try to recover, instead of AFTER.

    Support will ask you some questions before you get your account .. the questions are pretty simple, but if you get them wrong, you WILL be permanently banned.

    ".. so I write some guessings" .. THAT was where you made your mistake. (why oh, why would you guess? Jesus Hernaldez Christ, man come ON)


    /Affront
    Last edited by Affront; April 20th, 2019 at 06:10 PM.
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  4. #4
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    I’ve never recovered an account before but I wonder if the person trying to recover his/her account is told that a wrong answer will lead to a permanent ban? For such a serious consequence, I’d think a little warning beforehand would stop a lot of these type of posts.

  5. #5
    Forum Master wotanwaton's Avatar
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    Quote Originally Posted by BoraTR View Post
    So ı got contacted with the player support to recover my smurf acc
    Quote Originally Posted by Affront View Post
    ".. so I write some guessings" .. THAT was where you made your mistake. (why oh, why would you guess? Jesus Hernaldez Christ, man come ON)
    /Affront
    i wonder what support think when they were asked to recover the "smurf acc".🙄





    op:
    every usefull has been said. good luck💪
    Last edited by wotanwaton; April 20th, 2019 at 07:10 PM.

  6. #6
    Millennial Club Luicetarro's Avatar
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    Quote Originally Posted by Bigdome757 View Post
    I’ve never recovered an account before but I wonder if the person trying to recover his/her account is told that a wrong answer will lead to a permanent ban? For such a serious consequence, I’d think a little warning beforehand would stop a lot of these type of posts.
    They usually give a warning. I've been through that as well, trying to recover my lost account from a double-glitch. But as Affront did point out, guessing never is a great option.
    You can try to contact Supercell through the support-form, explaining the situation. Maybe they'll give you another chance.

  7.   This is the last staff post in this thread.   #7
    Bakunin's Avatar
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    Main forum rule 16: "If you are banned from the game temporarily, you still have a right to have a forum account. If you are permanently banned from the game, you will also be permanently banned from the forums."

    Main forum rule 19: "You may not discuss publicly any (disciplinary) actions taken by staff, moderators or support such as banning, closing forum threads, deleting forum posts / threads etc. Also, posting publicly any private messages / emails, regardless of topic, you have received from either staff, moderators or support is prohibited."

    OP - you need to deal with Supercell Support and them only, nobody here can help you.

    Closed.


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