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  Click here to go to the first staff post in this thread.   Thread: Account with negative gem count unable to buy gold pass and special offer pack

  1.   Click here to go to the next staff post in this thread.   #41
    Kaptain Kat's Avatar
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    Quote Originally Posted by Bones109 View Post
    Wrong, I have a negative gem balance and still can see special offers in the store all the time and have bought thousands of dollars worth. If I'm not meant to see them I want refunds because you aren't even living up to your own policies. I've put tickets in and they keep getting closed with no reply. Supercell are a joke and their customer service is even worse.
    It has been changed with this update.

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    Just call me K, my name is too difficult to spell.
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  2. #42
    Forum Veteran michelms's Avatar
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    Quote Originally Posted by Kaptain Kat View Post
    It has been changed with this update.
    OP. There is an optional update. Try it. As Kap have mentioned.

  3. #43
    Forum Elder xXXCHRISXXx's Avatar
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    Quote Originally Posted by Bones109 View Post
    Wrong, I have a negative gem balance and still can see special offers in the store all the time and have bought thousands of dollars worth.
    You’ve spent thousands on an account that is negative in gems? I’m just curious...

  4.   Click here to go to the next staff post in this thread.   #44
    Kaptain Kat's Avatar
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    Quote Originally Posted by michelms View Post
    OP. There is an optional update. Try it. As Kap have mentioned.
    That won’t fix anything.
    What I meant was that while previously you could buy special offers and packages with negative gems as of this week’s major update this is no longer possible and these accounts also can’t buy the gold pass.

    Thank you! ClashOfHolmes for an awesome sig!

    Just call me K, my name is too difficult to spell.
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  5. #45
    Senior Member Gorf's Avatar
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    Mods/Darien, why haven’t you closed this thread on page 2? Ask/answered and time to move on.

  6.   This is the last staff post in this thread.   #46
    Kaptain Kat's Avatar
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    Quote Originally Posted by Gorf View Post
    Mods/Darien, why haven’t you closed this thread on page 2? Ask/answered and time to move on.
    Actually, good question

    Thank you! ClashOfHolmes for an awesome sig!

    Just call me K, my name is too difficult to spell.
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