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  Click here to go to the first staff post in this thread.   Thread: Account with negative gem count unable to buy gold pass and special offer pack

  1. #11

    Account with negative gem count unable to buy gold pass and special offer pack

    As title , after the update i unable to view the special offer on the shop , why ?
    Last edited by kennychan12; April 3rd, 2019 at 10:33 AM.

  2. #12
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    Quote Originally Posted by wotanwaton View Post
    you cant buy any pack?! well than make your gems +/-0 and than try again.
    I could buy packs the other day though I literally bought a book of building and 10million gold 2-3 days ago

  3. #13

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    Why? Because of the negative gems. The account has had the benefit of stuff that wasn't paid for (or, likely, was paid for with a stolen credit card and then SC had to return the money).

    So the account holder needs to pay for the stuff they already had before they can buy anything more.
    For info on CWL see: CWL survival guide and data posts: 1 (stars), 2 (3* rates), 3 (rosters), 4 (start times and other)
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  4. #14
    Skrags's Avatar
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    I'm really not quite sure what to say!
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  5. #15
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    Why?Because you use the legend refund system......

    You buy an amount of gems, and, after use it, request a refund for problem or much more.....

    That day you have the possibility to don't touch the gems, wait the request found and gems deleted from your account BUUUUT!

    You spent that gems and also request a refund....so....i think it's correct..... sell item, make some achievements, remove obstacle, go to 1:1 gem ratio and you fine...oooorr...... buy more gems, and go to 1:1

  6. #16
    Centennial Club YDdraigGoch's Avatar
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    Solution is to buy enough gems through the shop to put you back to a positive number, or just keep clearing obstacles until you are.

  7. #17
    Forum Legend wotanwaton's Avatar
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    Quote Originally Posted by XrGRemix View Post
    I could buy packs the other day though I literally bought a book of building and 10million gold 2-3 days ago
    sc may have changed it with the update to force you to get up to +/-0.

    https://forum.supercell.com/showthre...1#post12154470
    Last edited by wotanwaton; April 3rd, 2019 at 10:52 AM.

  8.   Click here to go to the next staff post in this thread.   #18
    Kaptain Kat's Avatar
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    This issue is definitely a result of the negative gem balance in your account.

    Thank you! ClashOfHolmes for an awesome sig!

    Just call me K, my name is too difficult to spell.
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  9. #19
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    Haha talk about karma.

  10.   Click here to go to the next staff post in this thread.   #20
    Kaptain Kat's Avatar
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    Alright, no need to rub it in but yes accounts with negative gems can’t buy the gold pass.

    Thank you! ClashOfHolmes for an awesome sig!

    Just call me K, my name is too difficult to spell.
    Hay Day | Level: 120 | # VL8GVUL | Main Hay Day Topics | Forum Rules | HD Wiki
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