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  Click here to go to the first staff post in this thread.   Thread: Open Message to Forumers, Mods, and Staff

  1. #1
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    Open Message to Forumers, Mods, and Staff

    A game friend of mine shared a PM he received about the ‘tone the HD forum seems to have taken recently”. It got me thinking.

    It is human nature to complain about things that upset us and stay silent over the things that go well. Why do we do that? Short answer is that for most of us things either run smoothly most of the time or the things that go awry involve stuff we just don’t care about. C.A.R.E. That’s the motivation for complaining.

    We complain when we are vested in the outcome. In life, why are we told to stay away from discussions of politics and religion? Because those are things we tend to care passionately about, and discussions can quickly devolve into angry confrontation.

    It’s the same on this forum. People come here to share, but they also come here to complain. The motivation is not an attempt to cause trouble, or be negative, or violate forum rules. The motivation is Frustration, because we CARE about the game. We are invested in the quality of the product we’ve chosen to use: Hay Day.

    Many of us have been playing for years now, and we are saddened to watch the quality of the gaming platform deteriorate. Yes, we could just move on, but we are invested in THIS game. We want to see THIS game return to a quality experience we can once again enjoy.

    So,when there’s an issue, we bang our heads against the wall and contact Support. You have only to read the plethora of support complaints here to know it’s a roll of the dice whether you’ll get help, word salad, or a deleted ticket. Plus, there are some things beyond the scope of Support’s responsibility.

    We then come here to vent, express frustrations, and ask for help. There is no denying the quality of the game is slipping. Not a day goes by that something is broken, or broken again. Too often, players are left with the feeling no one is at the helm. It feels like the game is on life support, whether or not it actually is. We come here for resolution and reassurance someone, anyone, is trying to right the ship.

    The point of this open message, then, is to remind everyone – forum participants regardless of rank, mods, and staff - that we are all trying to get to the same goal, the return of the smooth running game we’ve enjoyed in the past.

    It behooves those of us posting (including me) to remember the people reading our posts have feelings, too.The programmers probably really are trying to fix the patchwork code that has developed over the years, and no one can enjoy coming to work daily to face more problems.

    At the same time, Mods need to remember that while this isn’t a forum owned by “us”, it is here only because WE, the customer, have taken the time to come here and voice opinions about a game we care about. If you chase us off, you have no forum to moderate.

    Lastly, it never hurts to remind staff that we are rooting for you, we love this game and hope it will continue, but our patience also has limits.
    Last edited by PetHerder; March 3rd, 2019 at 07:20 PM.

  2.   Click here to go to the next staff post in this thread.   #2
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    I’ve decided I was shooting the messenger when writing a response to others.
    So I reconsidered. Yes it happens

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  3. #3
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    OMG! I had to run outside to see if aliens had landed! Sorry - couldn't resist. 🤣🤣

    Thanks for reopening the thread. It's so long, probably no one will read it anyway, lol!

    I trust if anyone made it all the way through, and is still awake, and wishes to post a comment, they will remember the spirit in which it was written and keep it civil.

  4.   Click here to go to the next staff post in this thread.   #4
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    I think all forumers should know that forum moderators do truly do try and do our best, as do Game Specialists.

    Do you think we're against you? Like we don't care? That mods enjoy penalizing forumers and closing threads? Because that's so not true. I care very much. I spend a lot of time on the forum reading and trying to think of ways to help you all overall or forumers coming with a bug/problem. I try and be fair across the board but it should be known that I won't stand for misinformation when I have proof that it is not how it's being spun.

    I am super lenient on here and there are times when a harsher penalty is in order. But I don't do that, I let it go/delete the post. I try and be fair and see both sides and I just let it go. Only people tend to not understand that at times and push harder and harder still. What do you do? We want you all to have a voice but when a forumer comes along (not saying in this thread, elsewhere) pushing the boundaries and then going past the boundary, what do you do to let it be known to tone it down a bit?

    We are trying to make this a better place and do this on a daily basis. You don't see it because you're not privy to that discussion but we are. I think it is important to know that.

    I think this thread contains healthy dialogue for all of us.

    Let's avoid the following, so this thread can remain open:

    *name and shame
    *discussing mod action (thread closure, warnings, infractions)
    *negativity, toxicity, inflammatory posts
    *Do not talk about the bots here, please. Like truly, 100% please. We've beaten the bot horse to death, I think.

    If you have an issue not suitable for this thread, PM a mod please (or a group of mods in a group message). I really want this thread to remain open.

    TL;DR: We're not bad, we truly are trying to help. We're not against you. We play Hay Day too. We also love the game, care about the game, and are taking your posts and frustrations in account and doing what we can to help/fix things, while also keeping in mind the forum rules.
    Last edited by ilovehayday; March 3rd, 2019 at 08:48 PM.
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  5. #5
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    It’s really not the complaining that is at issue, in my opinion. It’s the same things being posted to multi threads.

    one person brought up a problem this week, several tried to help and got rebuked.

    Not one person reported the same issue anywhere, so I have to assume it is isolated, not “another glitch”

    the game is not unplayable. I am having intermittent townies not showing, Derby is fine this time, one hoodie out of 29 has “B” issues now and then

    i am not “okay” with the glitches... I don’t experience all of them and I trust the issues are being worked on. Sometimes the fixes break something else, so I am okay waiting.




    edit... ooops, the B word
    Last edited by WussyPuss; March 3rd, 2019 at 08:46 PM.
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  6. #6
    Senior Member Dove2017's Avatar
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    I was a forum lurker before I officially joined almost 2 years ago so take my perspective with a grain of salt....I’ve often depending on my mood found the host of complaints and ideas amusing but more often, particularly during glitchy updates, have been very sympathetic to the rage....

    But lately it seems to me, reading a number of different types of threads, that the most common impression I’m left with is....”let’s not talk about that.” This feels like a concerted effort by those with the ability to do so, and I have been experiencing that sensation for a while. The result, it seems to me, is indeed a new quiet here on the forum - fewer original threads, fewer new conversations, even fewer ideas or solutions. If that was the desired intent, well, that’s ok. Many of us will just, somewhat fondly or sadly, move on. But if it wasn’t the intent, I wonder what could be done to fix it?

    It’s also a symptom of a general malaise with waiting for a ‘new big thing’ that may or may not be coming in the next 6 months but I ultimately agree with Petherder completely - our patience is not infinite and many long term players will simply drift off if there’s nothing to bring them here or, finally, to the game itself.

    Thanks for starting a conversation about it, though! I’m still in the ‘waiting hopefully to see what’s next’ crowd....for now. Lol. And I honestly credit the forum for helping to fix a lot of issues, particularly as nick became aware of a problem for instance, or a small glitch was identified, or a strategy for a new kind of derby, etc.....it just seems like there isn’t a lot of that going on......lately.
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  7. #7
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    Quote Originally Posted by Dove2017 View Post
    I was a forum lurker before I officially joined almost 2 years ago so take my perspective with a grain of salt....I’ve often depending on my mood found the host of complaints and ideas amusing but more often, particularly during glitchy updates, have been very sympathetic to the rage....

    But lately it seems to me, reading a number of different types of threads, that the most common impression I’m left with is....”let’s not talk about that.” This feels like a concerted effort by those with the ability to do so, and I have been experiencing that sensation for a while. The result, it seems to me, is indeed a new quiet here on the forum - fewer original threads, fewer new conversations, even fewer ideas or solutions. If that was the desired intent, well, that’s ok. Many of us will just, somewhat fondly or sadly, move on. But if it wasn’t the intent, I wonder what could be done to fix it?

    It’s also a symptom of a general malaise with waiting for a ‘new big thing’ that may or may not be coming in the next 6 months but I ultimately agree with Petherder completely - our patience is not infinite and many long term players will simply drift off if there’s nothing to bring them here or, finally, to the game itself.

    Thanks for starting a conversation about it, though! I’m still in the ‘waiting hopefully to see what’s next’ crowd....for now. Lol. And I honestly credit the forum for helping to fix a lot of issues, particularly as nick became aware of a problem for instance, or a small glitch was identified, or a strategy for a new kind of derby, etc.....it just seems like there isn’t a lot of that going on......lately.
    In reply to the posts here , I am not going to be playing active any more will find other things to do that are more a 2 way street. My thoughts that's all . Good luck .

  8.   Click here to go to the next staff post in this thread.   #8
    ilovehayday's Avatar
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    Dove2017, your post is a good one and informative. Thank you.
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  9. #9
    Super Member robynkayw's Avatar
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    Well said.

  10. #10
    Forum Superstar Bestajunior's Avatar
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    Quote Originally Posted by PetHerder View Post
    A game friend of mine shared a PM he received about the ‘tone the HD forum seems to have taken recently”. It got me thinking.

    It is human nature to complain about things that upset us and stay silent over the things that go well. Why do we do that? Short answer is that for most of us things either run smoothly most of the time or the things that go awry involve stuff we just don’t care about. C.A.R.E. That’s the motivation for complaining.

    We complain when we are vested in the outcome. In life, why are we told to stay away from discussions of politics and religion? Because those are things we tend to care passionately about, and discussions can quickly devolve into angry confrontation.

    It’s the same on this forum. People come here to share, but they also come here to complain. The motivation is not an attempt to cause trouble, or be negative, or violate forum rules. The motivation is Frustration, because we CARE about the game. We are invested in the quality of the product we’ve chosen to use: Hay Day.

    Many of us have been playing for years now, and we are saddened to watch the quality of the gaming platform deteriorate. Yes, we could just move on, but we are invested in THIS game. We want to see THIS game return to a quality experience we can once again enjoy.

    So,when there’s an issue, we bang our heads against the wall and contact Support. You have only to read the plethora of support complaints here to know it’s a roll of the dice whether you’ll get help, word salad, or a deleted ticket. Plus, there are some things beyond the scope of Support’s responsibility.

    We then come here to vent, express frustrations, and ask for help. There is no denying the quality of the game is slipping. Not a day goes by that something is broken, or broken again. Too often, players are left with the feeling no one is at the helm. It feels like the game is on life support, whether or not it actually is. We come here for resolution and reassurance someone, anyone, is trying to right the ship.

    The point of this open message, then, is to remind everyone – forum participants regardless of rank, mods, and staff - that we are all trying to get to the same goal, the return of the smooth running game we’ve enjoyed in the past.

    It behooves those of us posting (including me) to remember the people reading our posts have feelings, too.The programmers probably really are trying to fix the patchwork code that has developed over the years, and no one can enjoy coming to work daily to face more problems.

    At the same time, Mods need to remember that while this isn’t a forum owned by “us”, it is here only because WE, the customer, have taken the time to come here and voice opinions about a game we care about. If you chase us off, you have no forum to moderate.

    Lastly, it never hurts to remind staff that we are rooting for you, we love this game and hope it will continue, but our patience also has limits.
    Totally with you on this one. What a well written post. I have played 6 years. I only missed 2 days due to a hurricane. Now recently I have found myself playing only a few minutes a day. I am searching for a reason for this and I feel like I am just tired of the sameness. I even left my NH because I didn’t feel it was fair to be leader and not pull my weight in derby etc. I will go back, but for now I am on a modified hayday vacation.

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