Gathering all lost village users.

[shivampaw]

3 months huh? i lost mine last Aug 29 and sent an email. i know its only been one week but it feels like forever. i wish that supercell would think about having paid customer service i would pay $50 just to get my village back quicker.

Hi,

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You can hear the same sort of reply from a mod here: http://forum.supercell.net/showthrea...=1#post2293020

And from staff here: http://i.gyazo.com/9fce64f6affbb9bede7e8c2413929fdd.png
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Please be patient, I know it's frustrating. Support have recently been bombarded with all sorts of tickets and then those people send mltiple tickets which doesn't help. I am sure Support are doing all they can to solve these tickets. As long as you have a ticket number you are in the queue and all you can do is wait.

From what I have recently seen the situation seems to be improving and tickets are getting answered but please be patient.

Before the clan wars updates tickets were getting solved by the 4 weeks mark, unfortunately that has increased.

Support are answering tickets. The amount of people who you see complaining here is a tiny tiny fraction of how many tickets support get a day. The tickets they solve aren't always from forumers, they might be other members who are waiting without complaining. You need to be patient.

As long as you have your ticket number you are in the queue


Shiv

[matertion]

Hi,

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
You can hear the same sort of reply from a mod here: http://forum.supercell.net/showthrea...=1#post2293020

And from staff here: http://i.gyazo.com/9fce64f6affbb9bede7e8c2413929fdd.png
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please be patient, I know it's frustrating. Support have recently been bombarded with all sorts of tickets and then those people send mltiple tickets which doesn't help. I am sure Support are doing all they can to solve these tickets. As long as you have a ticket number you are in the queue and all you can do is wait.

From what I have recently seen the situation seems to be improving and tickets are getting answered but please be patient.

Before the clan wars updates tickets were getting solved by the 4 weeks mark, unfortunately that has increased.

Support are answering tickets. The amount of people who you see complaining here is a tiny tiny fraction of how many tickets support get a day. The tickets they solve aren't always from forumers, they might be other members who are waiting without complaining. You need to be patient.

As long as you have your ticket number you are in the queue


Shiv

thanks shiv for the support. i ts good to hear form someone in times like this where i am going under COC withdrawal symptoms lol.. i am patient good news is that i got a reply asking for more info about my acc.. and send my info ASAP! lol. hope to hear form them again soon.

[SimbaVI]

thanks shiv for the support. i ts good to hear form someone in times like this where i am going under COC withdrawal symptoms lol.. i am patient good news is that i got a reply asking for more info about my acc.. and send my info ASAP! lol. hope to hear form them again soon.

You had a response already ? What is your ticket number ? And What did they say please ? Thanks!

[Chayn]

Ticket number : #5486322

Old village name : Chayn
Town Hall : 5
Level Exp : 20
Name of clan : El Falcon

Last time played : 31st August.
Gems purchased : Yes

[petesinclair]

how to get Q-number? i lost my village

[DESCorleone]

#5047692 11.08.14 - Last time played 10.08.14 Exact name of village: DES_Corleone Town Hall level: 8 XP level: 78 Name of clan (if any): Farm and Fun Just like Metallica said: You know it's sad but true... Hope to get "back in the game" soon.

Today I got my village back! Thanks! Btw. I didn't linked my new/temp village with google+ until I got the code for my old. Clash on!

[matertion]

You had a response already ? What is your ticket number ? And What did they say please ? Thanks!

its 537****

[pasterofmuppets]

Lost my village Aug 21st due phone crash (yup, my fault for not attaching to Google+) and immediately submitted request to restore village. Ticket number is #5240784. Received an email from Orlando on Sep 1st asking for additional information and for copies of Gem purchase recipes. Replied and provided all requested information within minutes. Have not heard any updates since. Did my ticket get lost in the shuffle?

[Farshi1]

Hi,ou h

You need to be patient and wait for support to reply to you, as long as you have a ticket number you are in the queue and you will get a reply.

Hi, How can I get a ticket number?

[matertion]

after they have asked for more info getting the base back it seems there is still some waiting time ay they put you on a new waiting list with some other guy? ( as per email from them) anyone can say what the processes is?