Hi,ou h
You need to be patient and wait for support to reply to you, as long as you have a ticket number you are in the queue and you will get a reply.
Hi,ou h
You need to be patient and wait for support to reply to you, as long as you have a ticket number you are in the queue and you will get a reply.
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Signature, profile pic & avatar by ClashOfHolmes
- Lost July 31.
- I had started a village on my iPhone, then a different one on my iPad. Linked the phone to game center first. Played the iPad cause was so much easier. Had constant "do you want to load [crappy TH2 village]?" messages. Couldn't find info online on how to get rid of the crappy village.
- Now, I think I should have started a new game center account.
- Anyway, i misplaced my iPad, was lucky to recover it, but the guy who found it had tried my PW 10 times (which erased my entire iPad). THAT is how I lost my good village.
- Reported in-game August 1. Included current village info (a crappy TH2 village) even though this was not requested.
- Posted a message in this thread RE: my clan going to kick me out August 25.
- Received "do you still want your village back?" Email 5 hours later, still on August 25.
- This email also re-requested the standard four pieces of info and ALSO asked for the last MONTH I had logged in, as well as a receipt for gems (if available) to be attached.
- (I honestly think this is just coincidence)
- Responded: "Yes PLEASE" early on August 26. I pasted my only $5 gem receipt to my response as well as the other info.
- Received "I found your village" email from same Supercell employee the next evening August 26. Was really excited until I saw that he said "I am sending this to our specialized support team." I thought, great! More waiting!
- TWO HOURS LATER I got the all important email with a code and directions to use the "link a device" button in the in-game settings tab. IT WORKED FLAWLESSLY.
- On my other device, it FINALLY asked me: "do you want to load [badass village]? You will lose [crappy TH2 village]." Hell yeah! So I'm finally linked in game center!
So, 26 days for me with a #4.888m ticket number reported 8/1.
RECOMMENDATION: put your last play-date and a gem receipt into your initial lost village request if possible. Do be patient.
-Bookish
Hi everyone, due to ios restoration, i've lost my village, unlinked to Game Center, I send To Supercell at 6:22 PM
Exact Name : KiKiTo
Town Hall : 6
Lvl : 32
Clan name : DaOuf
Ticket N°#5412940
Still waiting for response
Cordially
Originally Posted by asjadbaig
TH 3?
your just wasting customer service time and making the time longer or other people. i mean come on you can just replay your coc and get to TH3 in no time. it will take 2 weeks at minimum (if your lucky) to get it back.
and i think TH4 minimum to get a lost village back.
Hey ! I have lost my village around the 26th or 27th August. I hope I can get it back as soon as possible. Thanks to the Supercell team.
Ticket number : #5364653
Old village name : Simba
Town Hall : 8
Level Exp : 69
Name of clan : Aiga United
Last time played : 26th or 27th August.
Gems purchased : None
Played on an HTC One (Android) which is now broken, and want to play on my old village on my newly purchased iPad.
New account name is still Simba, TH 2, level exp 2, no clan.
-------IMPORTANT !-------
UTC Time: 2014-08-28 19:51:06
Game: Clash of Clans
Version: 6.186.5
PlayerID: 50********
Category: Lost Village
Language: FR
Device Type: iPad3,4
OS Version: 7.1.2
------------------------------
Last edited by SimbaVI; September 1st, 2014 at 11:16 AM.
Hi,
As long as you have a ticket number you are in the queue and just need to wait for a reply.
Also please avoid posting your playerID to all people.
Forum Rules - Ruled Out Ideas - Common Solutions to Common Problems and FAQ
Signature, profile pic & avatar by ClashOfHolmes
Got my Village back!
On June 4th I lost my village suddenly and my account wasn't linked to my google.
So Mid august I got a reply from support and they requested some details to verify that I am real owner.
And on 1st September I got an email from supercell with details on how to retrieve my account back!!
Although it took 3 months, but I had a TH8 village, so it was worth the wait.
So there is hope for all the lost village members !!
Great to hear!
Clash ON!
Forum Rules - Ruled Out Ideas - Common Solutions to Common Problems and FAQ
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Lost my village 1st of this month......I read supercell will change the village attached to yur Google acct is that true??? N what happens to that village.......
3 months huh? i lost mine last Aug 29 and sent an email. i know its only been one week but it feels like forever. i wish that supercell would think about having paid customer service i would pay $50 just to get my village back quicker.
