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  Click here to go to the first staff post in this thread.   Thread: Gathering all lost village users.

  1. #71
    Junior Member
    Join Date
    Dec 2013
    Posts
    65
    I'm level 52

  2. #72
    Trainee
    Join Date
    Dec 2013
    Posts
    18

    Yes, you can get your village back!

    Hey fellow clashers,

    Got my village back two days ago and wanted to share for the benefit of those waiting to get theirs back. The support agent that solved my request was Ana, and here's a copy of the e-mail I received:
    Thanks for your message and for playing Clash of Clans.
    Sorry to know you lost your village; luckily, I was able to find it and have transferred the Google+ of your current village to Thorin, so please launch the game to see if the correct village is recovered - you should see a pop up asking if you want to load it.
    Please let me know if you need more help with this.
    Have a great day!

    So you can get access to your village restored, but it might take some time. Apparently, player support receives many requests from players who have 'lost' villages everyday. To help speed things up, be sure to include all the information support requires in your in-game request. Read the following link for more information: https://gamesupport.supercell.net/hc...-I-get-it-back-

    Also include details to help player support verify that it really is your village, for example, how many gems you had the last time you played.

    Good luck and hope player support gets you back to clashing soon!


  3. #73
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    2
    Town name bwilli88
    Number 1464033
    Auto reply
    Reload because of phone crash.
    Dec 19
    Last edited by bwilli88; December 24th, 2013 at 04:18 AM.

  4. #74
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    1

    i'm lost my village

    My ticket
    #1269366
    #1303888
    #1303890
    #1323441
    #1513336
    I lost my village because i factory reset my galaxy s3 for fix many problem
    I connect facebook account but i didn't connect to google+

    MY COC INFORMATION
    -my clash of clan name : Royal
    -my town hall level : 7
    -my clan : thai tornado (E
    xpelled)
    MY INFORMATION
    -i last came on : 23/11/13 - 25/11/13 (D/M/Y)
    -i connect facebook account but didn't connect to google+
    -i using the samsung galaxy s3
    -my facebook name : Sugar jelly
    -my facebook link : www.facebook.com/Sugarjelly
    -use Android
    -i'm thailand

    My google+ : Royalblade.nut@gmail.com

    I love coc very much and i want to play more...
    Thank Supercell!!!


    Last edited by Sugarjelly; December 25th, 2013 at 08:59 PM.

  5. #75
    Junior Member
    Join Date
    Dec 2013
    Posts
    65
    Wow a month see why I want help and to be assured that they are working on it because look this guy's waiting forever #1484566 number incase admins come to help

  6. #76
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    2

    Unhappy Please Restore my Village

    The game suddenly started all over again from the tutorial. I'm suspecting either me or someone accidentally cleared data on my phone. My COC account is not linked to Google+ nor Facebook.

    Ticket:
    #1516244 (sent on 26 Dec 2013 afternoon)
    Ticket: #1517497 (sent on 26 Dec 2013 evening for additional info on my previous account)

    Name:
    KimJunHong
    Level: 32
    Clan: SG2 (Clan leader)
    TH LVL: 5 (it was still upgrading to level 6 when I lost my village)

    I last played my account on 26 Dec 2013.Thank you!
    Last edited by kimjunhong; December 26th, 2013 at 09:20 AM. Reason: additional info

  7. #77
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    1
    3ks
    maybe i should login with another account
    Last edited by slan2013; December 26th, 2013 at 08:36 AM. Reason: additional info

  8. #78
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    5

    I got a reply from Supercell support

    Ticket Request (#1385698)

    Thanks to agent Ana, I hope she can find mi old village, I already send the information that she ask to me.

  9. #79
    Junior Member
    Join Date
    Dec 2013
    Posts
    65
    Hmm how long did it take

  10. #80
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    2

    my account


    Name: Andy
    Level: 41 or 42
    Clan: Drunken ninjas
    TH LVL: 10
    ticket id:#1542428

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