I'm level 52
I'm level 52
Hey fellow clashers,
Got my village back two days ago and wanted to share for the benefit of those waiting to get theirs back. The support agent that solved my request was Ana, and here's a copy of the e-mail I received:
Thanks for your message and for playing Clash of Clans.
Sorry to know you lost your village; luckily, I was able to find it and have transferred the Google+ of your current village to Thorin, so please launch the game to see if the correct village is recovered - you should see a pop up asking if you want to load it.
Please let me know if you need more help with this.
Have a great day!
So you can get access to your village restored, but it might take some time. Apparently, player support receives many requests from players who have 'lost' villages everyday. To help speed things up, be sure to include all the information support requires in your in-game request. Read the following link for more information: https://gamesupport.supercell.net/hc...-I-get-it-back-
Also include details to help player support verify that it really is your village, for example, how many gems you had the last time you played.
Good luck and hope player support gets you back to clashing soon!
Town name bwilli88
Number 1464033
Auto reply
Reload because of phone crash.
Dec 19
Last edited by bwilli88; December 24th, 2013 at 04:18 AM.
My ticket
#1269366
#1303888
#1303890
#1323441
#1513336
1513336 I lost my village because i factory reset my ga... 2 minutes ago Open 1323441 I lost my village because i factory reset my ga... 23 days ago Open 1303890 --------DO NOT DELETE!-------- UTC Time: 2013-1... 25 days ago Open 1303888 --------DO NOT DELETE!-------- UTC Time: 2013-1... 25 days ago Open 1269366 --------DO NOT DELETE!-------- UTC Time: 2013-1... 1 month ago Open
I lost my village because i factory reset my galaxy s3 for fix many problem
I connect facebook account but i didn't connect to google+
MY COC INFORMATION
-my clash of clan name : Royal
-my town hall level : 7
-my clan : thai tornado (Expelled)
MY INFORMATION
-i last came on : 23/11/13 - 25/11/13 (D/M/Y)
-i connect facebook account but didn't connect to google+
-i using the samsung galaxy s3
-my facebook name : Sugar jelly
-my facebook link : www.facebook.com/Sugarjelly
-use Android
-i'm thailand
My google+ : Royalblade.nut@gmail.com
I love coc very much and i want to play more...
Thank Supercell!!!
Last edited by Sugarjelly; December 25th, 2013 at 08:59 PM.
Wow a month see why I want help and to be assured that they are working on it because look this guy's waiting forever #1484566 number incase admins come to help
The game suddenly started all over again from the tutorial. I'm suspecting either me or someone accidentally cleared data on my phone. My COC account is not linked to Google+ nor Facebook.
Ticket: #1516244 (sent on 26 Dec 2013 afternoon)
Ticket: #1517497 (sent on 26 Dec 2013 evening for additional info on my previous account)
Name: KimJunHong
Level: 32
Clan: SG2 (Clan leader)
TH LVL: 5 (it was still upgrading to level 6 when I lost my village)
I last played my account on 26 Dec 2013.Thank you!
Last edited by kimjunhong; December 26th, 2013 at 09:20 AM. Reason: additional info
3ks
maybe i should login with another account
Last edited by slan2013; December 26th, 2013 at 08:36 AM. Reason: additional info
Ticket Request (#1385698)
Thanks to agent Ana, I hope she can find mi old village, I already send the information that she ask to me.
Hmm how long did it take
Name: Andy
Level: 41 or 42
Clan: Drunken ninjas
TH LVL: 10
ticket id:#1542428