Gathering all lost village users.

[bitungbersatu]

I'm sure most people have reported their issue and hasn't got back any reply.

So the main the purpose of this thread is to keep track of who, date of report, any form of replies and whether if you have your village restored by SC. I'll update the first post of the thread to compile a list of people who lost their village so everyone can refer to this thread so we can probably find out what Q-no. are there at and how long they took to resolve the issue.

Lets do this together so we can have a better idea of what's going on by ourselves rather than relying on SC to update us what Q-no are they are at and stuffs like this & hopefully we can bring the awareness of the higher-ups and have our issue resolved.

Please provide the details below like what I've given so I can add them into the table.

-- Note --
Users who already got back their village are welcomed to provide their information too, most importantly is the date of report and the date of restoration.

No.	Forum ID	Date of Report	Ticket No.	Village Restored? & (Date)	Several Report. (Additional Ticket No.)
1.	AnonAgent	28 Nov 2013	#1281852	Yes. (17 Dec 2013)	#1281977, #1325952, #1342891
2.	piyapodge	11 Dec 2013	#1402452	Yes. (17 Dec 2013)	- N/A -
3.	StoneHeart12	10 Dec 2013	#1397281	Yes. (17 Dec 2013)	- N/A -
4.	marktorviacplague	10 Dec 2013	#1394181	Yes. (18 Dec 2013)	- N/A -
5.	dezirex	7 Dec 2013	#1186924	No.	- N/A -
6.	enfa	10 Dec 2013	#1396491	Yes. (18 Dec 2013)	- N/A -
7.	TummyKear	29 Nov 2013	#1294381	Yes. (17 Dec 2013)	#1324171, #1445295
8.	Clone	10 Dec 2013	#1396767	Yes. (18 Dec 2013)	- N/A -
9.	CoStorm	11 Dec 2013	#1401451	Yes. (19 Dec 2013)	- N/A -
10.	Sevenbits	29 Nov 2013	#1290818	No.	#1320586
11.	Yasen	12 Dec 2013	#1408708	Yes. (18 Dec 2013)	- N/A -
12.	XJoniX	23 Nov 2013	#1241064	Yes. (22 Dec 2013)	#1282393
13.	Anwarz	22 Sept 2013	#1237292	No.	#1458502
14.	wierdoha	11 Dec 2013	#1407246	No.	#1461512
15.	vihelmor	15 Dec 2013	#1436569	No.	- N/A -
16.	Ihabous	17 Dec 2013	#1451394	No.	- N/A -
17.	ezziskandar	9 Dec 2013	#1384025	No.	#1440500
18.	Bahama	5 Dec 2013	#1350278	No.	#1353698
19.	Shingeki	?	#1345224	No.	- N/A -
20.	Phage	21 Dec 2013	#1478427	No.	- N/A -
21.	henry90	7 Dec 2013	#1369804	No.	#1382195
22.	PsychoDragons	21 Dec 2013	#1481668	No.	- N/A -
23.	AzlanShah	20 Dec 2013	#1473457	No.	- N/A -
24.	desired239	4 Dec 2013	#1359705	No.	#1488989

how can i get the Q-No?
i can't get my village back because i didn't connect to my google+ account. so when i start in a new device, my village dosn't restore. i just link my village with facebook account.
my village name is Punisher, level 26, my clan is Bitung Bersatu.
please help me.!!
i'll provide any information that required to restore my village.
Thank's a lot.

[twister]

how can i get the Q-No?
i can't get my village back because i didn't connect to my google+ account. so when i start in a new device, my village dosn't restore. i just link my village with facebook account.
my village name is Punisher, level 26, my clan is Bitung Bersatu.
please help me.!!
i'll provide any information that required to restore my village.
Thank's a lot.

If you've lost your village off your device, and didn't back it up/attach it to Google+, follow these instructions:

--

In order to recover a village, they will need to attach it to a Google+ account so you can access it.

You will need to make a Google+ account, and start a clash of clans village so you can access the in-game reporting and attach that village to Google+ (in the settings tab).

From the in-game reporting (while that village is attached to Google+) submit a trouble ticket and do NOT erase any of the pre-populated data the game inserts into the e-mail. Without this, your support case can take 2-3 times as long to solve.

Within that e-mail generated from the in-game reporting, let them know the original/missing vilage name, player level, town hall level, clan name, clan shield graphic, and last time you accessed the game.

If they can locate the village, and verify ownership, they can attach your missing game to that current Google+ account, and you will be all set.

If you do all those steps, it can take a few weeks.

If you only e-mail them saying my village named "twister" is lost, help me, it can take more than a month as they will need to e-mail you several times to get all the info and get your Google+ account created, etc.

Your in-game reporting generates an e-mail with required info. Supercell will reply with an automated response assigning you a support ticket number. If... after several weeks to a month you don't hear anything further, post your ticket # here and we can ask support to review it. Sometimes it's waiting for communication from the player that was caught in e-mail spam filter for instance.

It is not a speedy process to fix this, so please be patient.

Anyone else reading this - please go to your settings tab and connect your village to a Google+ account.

[bitungbersatu]

If you've lost your village off your device, and didn't back it up/attach it to Google+, follow these instructions:

--

In order to recover a village, they will need to attach it to a Google+ account so you can access it.

You will need to make a Google+ account, and start a clash of clans village so you can access the in-game reporting and attach that village to Google+ (in the settings tab).

From the in-game reporting (while that village is attached to Google+) submit a trouble ticket and do NOT erase any of the pre-populated data the game inserts into the e-mail. Without this, your support case can take 2-3 times as long to solve.

Within that e-mail generated from the in-game reporting, let them know the original/missing vilage name, player level, town hall level, clan name, clan shield graphic, and last time you accessed the game.

If they can locate the village, and verify ownership, they can attach your missing game to that current Google+ account, and you will be all set.

If you do all those steps, it can take a few weeks.

If you only e-mail them saying my village named "twister" is lost, help me, it can take more than a month as they will need to e-mail you several times to get all the info and get your Google+ account created, etc.

Your in-game reporting generates an e-mail with required info. Supercell will reply with an automated response assigning you a support ticket number. If... after several weeks to a month you don't hear anything further, post your ticket # here and we can ask support to review it. Sometimes it's waiting for communication from the player that was caught in e-mail spam filter for instance.

It is not a speedy process to fix this, so please be patient.

Anyone else reading this - please go to your settings tab and connect your village to a Google+ account.

Ticket number:#1744355

Name of the village: Punisher
Name of the clan: Bitung Bersatu
Town Hall: level 5
Level: 26
Date of last playing: 18. 01. 2014

[bebui]

Name of the village: phuong

Name of the clans: viet nam

Town Hall level: 7

Date and time of last playing
session:

about 9:00am 17/01/2014
ticket : #1737244 (add me to the list please )
google acc: p22.1ady@gmail.com
please help me thank you very much.

this is my base, my friend take the photo for me

[imnadine]

how to get the ticket number?
i can't get into my game-__- even i change the google account

[bebui]

in the email you sent to them, maybe

[Trangwyrm]

Add me to the list as well... Ticket number #1531535, issued 27th December and still no replies.

[Teks]

The games have some of the supercell term care for the problems mentioned in the tickets?


I wonder when will solve my ticket so I can get back to playing!


I spent a considerable amount of real money, buying gems of the game which in turn received my money with no problem.
Now I'm just asking that solve my problem, it is a reasonable request by a client / User who loves and believes in the products.

Anyway, if any administrator support area can answer with a time limit or prediction, it is a good initiative.
The worst way is to let the users who are having problems and reporting without at least an answer to your problem.


The link, and registration number of my ticket:

https://gamesupport.supercell.net/hc...quests/1711981
#1711981

[themafioso]

Dear team..
Please answer my ticket.. (#1784852)

Wait for your reply..

[Teks]

Sorry Supercell.
It was a mistake, my ticket was not deleted.


I ask your help.