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Thread: Clash of Clans, Red Connection Issue

  1. #1

    Clash of Clans, Red Connection Issue

    Ever since I have moved internet providers I have been getting the Red Connection pop up throughout the app, I thought this may be due to the internet just being activated but no, now 3 weeks after being installed still receiving the issue all my other devices work fine with it can stream 4k video fine from my connection and I have tested clash of clans on Mobile Data and other WiFi connections and I don't get the same Red Bars Connection error pop up, Wondering if any others are having the same issue I have looked online and can find no solution for this as well as the clash of clans support page before coming here

  2. #2
    Forum Legend wotanwaton's Avatar
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    it sounds like an issue between your device and router. disconnect your device fully(removing login data) and connect it again. look at router settings.

  3. #3
    Quote Originally Posted by wotanwaton View Post
    it sounds like an issue between your device and router. disconnect your device fully(removing login data) and connect it again. look at router settings.
    Will try this and get back to you

  4. #4
    rowman's Avatar
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    Just to add some details to the wise words from Wotanwaton .....

    Quote Originally Posted by wotanwaton View Post
    it sounds like an issue between your device and router. disconnect your device fully(removing login data) and connect it again. look at router settings.
    The equipment supplied by many ISPs have built in firewalls, and often the default settings assume that all services are malignant unless proven safe. Hence some tend to over-block services. At one time (do not know if this is still true), the Supercell games used port TCP 9339 as the destination.

    If it works on mobile networks and works on public wifi networks, then one must suspect that it is likely related to your ISP, and the firewall is a prime suspect.
    Boom! Aimlessly adrift within the archapeligo
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