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Thread: How can I get help ?

  1. #1
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    How can I get help ?

    Hi, I have a problem , but I donít know where i can get help, when I click on the Help & Support topic, I can only find Q&Aís but i donít see a button to get in contact or something. I also have been texting with an bot in the in-game Help & Support, but he doesnít understand me. Where do I need to go to?

  2. #2
    Quote Originally Posted by LarstD View Post
    Hi, I have a problem , but I don’t know where i can get help, when I click on the Help & Support topic, I can only find Q&A’s but i don’t see a button to get in contact or something. I also have been texting with an bot in the in-game Help & Support, but he doesn’t understand me. Where do I need to go to?
    Hi in the game you go to the settings wheal (left upper corner)
    Press the Help&Support button ...then right upper corner it says Contact us
    Whats the problem?Maybe we can help you here on the forum?

    Yvonne Leader of Zissou :0)
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    https://forum.supercell.com/showthread.php/1258324

  3. #3
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    Quote Originally Posted by YvonneZissou View Post
    Hi in the game you go to the settings wheal (left upper corner)
    Press the Help&Support button ...then right upper corner it says Contact us
    Whats the problem?Maybe we can help you here on the forum?
    I did that, but then there was just a bot.
    The problem is, that I am still linked to the wrong facebook account.
    I am already linked to the good facebook account at the in-game place where you have to log in with facebook , but everytime when i help someone or buy something I still see the Facebook picture of the wrong account.

  4. #4
    WussyPuss's Avatar
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    Quote Originally Posted by LarstD View Post
    Hi, I have a problem , but I don’t know where i can get help, when I click on the Help & Support topic, I can only find Q&A’s but i don’t see a button to get in contact or something. I also have been texting with an bot in the in-game Help & Support, but he doesn’t understand me. Where do I need to go to?

    You can try out of game support here

    https://supercell.helpshift.com/a/ha...n&s=contact-us

    be sure to mention your issues with in game support!
    Last edited by WussyPuss; 4 Days Ago at 11:10 PM.
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  5. #5
    Forum Superstar LynnK2015's Avatar
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    Quote Originally Posted by WussyPuss View Post
    You can try out of game support here

    https://supercell.helpshift.com/a/ha...n&s=contact-us

    be sure to mention your issues with in game support!
    Indeed, the last two times I contacted Player Support, I ended up using the web form because the in game Player Support aka Sparky was frustratingly inadequate. I told the live person reading my email that I'm using the web form for assistance because I tried in game Support first and it was exceedingly unhelpful which made me questioned the continued existence of Sparky and the judgement of Team Hay Day and other game teams for using it.

    https://supercell.helpshift.com/a/ha...=web&contact=1
    Last edited by LynnK2015; 4 Days Ago at 01:50 AM.
    Lynn, 12-08-18, clasher and farmer, but not boomer and brawler

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