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Thread: A little help please

  1. #1
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    A little help please

    Just popped on to see if I could find out why my mobile phone keeps restarting whilst I am using it on clash.
    Couldn't find anything in the first few pages of the bugs section so thought I'd be cheeky and post here :-)

    I have a Samsung J3... never had an issue with any phone I've had until now.
    Recently, I updated my phones operating system as per the norm.

    Ever since, whilst on clash, my phone randomly turns off and reboots.
    I have uninstalled clash and re-installed it but nope... still turning off :-(

    Anyone know of something to fix this?


    Thanks in advance.
    Skrivo
    TH12
    Leader of war clan's vVv & sPu

  2. #2
    Forum Hero Phoenix1027's Avatar
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    Does this happen when you try to open other apps, or is just clash?
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  3. #3
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    Quote Originally Posted by Phoenix1027 View Post
    Does this happen when you try to open other apps, or is just clash?
    Just clash of clans and only since I updated my phone OS.
    Skrivo
    TH12
    Leader of war clan's vVv & sPu

  4. #4
    Forum Champion StormHeart's Avatar
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    If this happened to me, I'd look for a way to free up some memory. Get rid of background apps. Facebook is especially draining and force stopping it does nothing, it starts right back up.

    J3? How old is that? My partner just got a J7 and it's being discontinued. The numbers don't always go along with the age but kind of implies that your device is very old? In any case, it's likely an issue with RAM
    Last edited by StormHeart; January 12th, 2019 at 02:36 PM.

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  5. #5
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    Quote Originally Posted by StormHeart View Post
    If this happened to me, I'd look for a way to free up some memory. Get rid of background apps. Facebook is especially draining and force stopping it does nothing, it starts right back up.

    J3? How old is that? My partner just got a J7 and it's being discontinued. The numbers don't always go along with the age but kind of implies that your device is very old? In any case, it's likely an issue with RAM
    This is likely the problem. I had a similar issue last year. I would add that pictures and emails can take up a ton of space as well. That was my problem. Over 1000 emails and a few hundred pictures were taking up the bulk of my memory.

  6. #6
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    Quote Originally Posted by Bigdome757 View Post
    This is likely the problem. I had a similar issue last year. I would add that pictures and emails can take up a ton of space as well. That was my problem. Over 1000 emails and a few hundred pictures were taking up the bulk of my memory.
    Thanks Storm and Big... I will see what's actually in my phones memory, etc. and clear some space.


    P.S. Its not that old a phone and was brand new when I renewed my contract last year... brand new to me though, not to the market I guess :-)
    Skrivo
    TH12
    Leader of war clan's vVv & sPu

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