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Thread: Bug in purchasing tools from sale

  1. #1
    New Bloke/Chick Jaida's Avatar
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    Jun 2018
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    Germany, Berlin
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    40

    Overloaded barn from EMs sale

    A german player bought 17 remaining bolts for 5,49 Ä on 25th of December 2018. She didnít get any bolts but now she has 732.158 tapes and 156.163 planks. The overloaded barn blockes her from almost everything like collecting and doing derby. And she already lost 2 ranks because she had to log out.

    Reporting to german support several times didnít help, until today they keep telling her to work on the problem and it will take its time. Using the support in forum makes her to support in game but no help from there. This is what one calls contra productive.

    SC, please do your job and help that person. It canít be so hard to remove the EMs she didnít purchase. You cleaned many barn from glitches before. You are able to make sale offers about remaining EMs, so it shows that you have access to our storages buildings and our tools and goodies.
    Last edited by Jaida; January 8th, 2019 at 11:51 AM.

  2. #2
    New Bloke/Chick Jaida's Avatar
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    Jun 2018
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    Germany, Berlin
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    Case is still open. Is there any way to help this person because german support isn’t much helpful and this person doesn’t know English well. Any other way than using contact in game??

  3. #3
    WussyPuss's Avatar
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    Nov 2013
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    Richmond, BC Canada
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    Yes!

    contact out of game support here...

    https://supercell.helpshift.com/a/ha...n&s=contact-us
    Farm 140
    CoC TH11 BhB9 AQ 50 BK 50 GW 20
    established level 16 clan seeking willing warriors, donators and clan games enthusiasts

    Need a Siege Machine/Donate a Siege Machine...

  4. #4
    New Bloke/Chick Jaida's Avatar
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    Jun 2018
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    Quote Originally Posted by WussyPuss View Post
    Yes!

    contact out of game support here...

    https://supercell.helpshift.com/a/ha...n&s=contact-us
    Thanks for the link!! Seems that SC doesn’t want their bems back ����

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