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  Click here to go to the first staff post in this thread.   Thread: Have you successfully redeemed Clan Games award after 1/3/19?

  1. #1
    Senior Member PapaBear38's Avatar
    Join Date
    Nov 2015

    Have you successfully redeemed Clan Games award after 1/3/19?

    We've already filed a bug report in ...

    The problem, in a nutshell, everything about the 32nd clan games got zeroed out for our entire clan sometime before the evening of 1/2/19 Eastern Standard Time. Players who redeemed on 1/1/19 or before had no issues. The problem is clan wide (over a dozen players) across all devices (Android, IOS, and Fire). We're wondering if all players in the game are unable to redeem now or is it just individual clans having the issue.

    Would you please post if you have successfully redeemed clen game awards after the beginning of 1/3/19?

    Thank you

  2. #2
    Junior Member
    Join Date
    Sep 2016
    I did on my main account but my mini account did not

  3. #3
    Yes 10 chars

  4. #4
    WussyPuss's Avatar
    Join Date
    Nov 2013
    Richmond, BC Canada
    I just claimed my CGs rewards on my mini th7 successfully with less than 2 days left to claim
    Farm 136
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  5. #5
    Already redeem long long ago

  6. #6
    Senior Member OlDirtRoad's Avatar
    Join Date
    Apr 2013
    I claimed them on 1/3 on one of my accounts no problem.
    Last edited by OlDirtRoad; 2 Weeks Ago at 12:49 PM.

  7. #7
    Forum Elder JusMe's Avatar
    Join Date
    Feb 2017
    amongst the stars
    In our clans people face the same issue: they could claim the rewards on some toons, but not on others. Even though the toons ARE in the list with scores (when I collect my rewards, I see them in the list). Even one of the moderators has added to one of the posts they are seeing this behavior in several of their own accounts.

    It would be the right thing to do for SC to respond to these numerous reports, even if just with an acknowledgement that this is being worked on. What will happen to the rewards for those affected otherwise... will they be lost? That can simply NOT be the way SC should want to go ....

  8. #8
    New Bloke/Chick
    Join Date
    Dec 2016
    Yes on all 4 of my accounts

  9. #9
    Super Member Tahoe's Avatar
    Join Date
    Sep 2017
    Wishing I was camping on the beach ...

  10.   This is the last staff post in this thread.   #10
    Darian[Supercell]'s Avatar
    Join Date
    May 2017
    Under a Rock.
    We're aware of the issue and are still investigating what caused it. I don't have any additional details than that at the moment but will try to provide them as they come.

    Tank Puppy

    Ice skating is just walking in cursive.

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