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  Click here to go to the first staff post in this thread.   Thread: Creating Supercell ID Loses Game Progress

  1. #1
    Fresh Spawn
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    Angry Creating Supercell ID Loses Game Progress

    First, let me be clear with something. I do not use multiple accounts. Please don't send me video tutorials of how to use COC or a Supercell ID with multiple accounts.

    The user flow for someone like me who has not yet established a Supercell ID does not work on iOS. Here is how it goes.

    Step 1: After an app upgrade, it recognizes that I have an existing account in Game Center.

    https://imgur.com/a/5IS7lvS


    Step 2: At the login screen I enter my email address (because I have an existing Supercell ID from a previous failed attempt at this). It sends me a code, and I enter the code.

    https://imgur.com/a/1rN4xMz

    Step 3: My game is wiped out and it makes me start from the beginning.

    https://imgur.com/a/VZr7WS3

    If I hit cancel, the process starts over again and it still wipes out my game progress.

    I don't really need a Supercell ID, and I don't play with multiple email addresses. I was perfectly happy with Game Center because it just simply worked.

    Can anyone help? I've spent years building this town hall.

  2. #2
    Forum Champion
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    Contact support. They can remove SC ID from your account.

  3. #3
    Forum Legend wotanwaton's Avatar
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    Quote Originally Posted by bmenell View Post
    First, let me be clear with something. I do not use multiple accounts. Please don't send me video tutorials of how to use COC or a Supercell ID with multiple accounts.
    The user flow for someone like me who has not yet established a Supercell ID does not work on iOS. Here is how it goes.

    Step 1: After an app upgrade, it recognizes that I have an existing account in Game Center.

    https://imgur.com/a/5IS7lvS
    you need to use the correct associated email account.




    Step 2: At the login screen I enter my email address (because I have an existing Supercell ID from a previous failed attempt at this). It sends me a code, and I enter the code.
    https://imgur.com/a/1rN4xMz
    does it mean you tryed to load yourvillage with an failed supercell id?

  4.   This is the last staff post in this thread.   #4
    SharkyFinn's Avatar
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    From what I can see, it looks like you saved some other, new village under that email address. You'll need to use a different email address to save your existing village.
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  5. #5
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    Support Options Have Been Removed

    Quote Originally Posted by Bigdome757 View Post
    Contact support. They can remove SC ID from your account.
    I will give that a try.

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