This morning I had an alert pop up say ‘special holiday diamond purchase’ successful £12.99
Ive not purchased anything nor received anything and no receipt, anyone else had this?
This morning I had an alert pop up say ‘special holiday diamond purchase’ successful £12.99
Ive not purchased anything nor received anything and no receipt, anyone else had this?
#2
![Nick[Supercell]'s Avatar](https://forum-content.supercell.com/customavatars/avatar8_7.gif "Nick[Supercell]'s Avatar"){kind=avatar}
Hmmm... that is odd. There should not be any popups..Originally Posted by Paulettes
Cheers,
Nick
Nick / Supercell
Community Manager
Random ramblings @slusse on Twitter: https://twitter.com/slusse
For support related questions please reach out to our support team from within the game, or this link!
Nick I’ve had a receipt for it now so SuperCell have taken my money but if not had any items? How do I get this reimbursed please?
#4
Please report to our support from within the game, and they will help you out!
Cheers,
Nick
Nick / Supercell
Community Manager
Random ramblings @slusse on Twitter: https://twitter.com/slusse
For support related questions please reach out to our support team from within the game, or this link!
Just an FYI, I am currently fighting with Un-Support within the game. I'm Android, not Apple.
Purchased the Instant Barn Upgrade, got the receipt from Google Play, but no upgrade. I waited 24 hours, per the instructions on SC's help info, and then submitted a ticket along with a screenshot of the Google receipt. Another 24 hours passed and I was then dismissed. "Contact Google" was their instruction. (That applies to Apple, but not Android/Google.)
SC's own help information clearly says to contact SC support with a copy of the receipt, which I did. I am now waiting for their response. I've included with MY response a copy of their own policy since that's apparently something not everyone in "support" is apparently aware of!
Easy to say to contact ingame support. Did you also see the numerous posts about players saying support just "Closes" our ingame tickets?Please report to our support from within the game, and they will help you out!
Cheers,
Nick
Support really are a joke!!
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