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  Click here to go to the first staff post in this thread.   Thread: I am so angry! Why Support not replying?

  1. #1
    Fresh Spawn
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    I am so angry! Why Support not replying?

    I have sent multiple messages through the help section on the game and on here through the contact form regarding a number of issues I am having and I am not getting a reply. My conversations keep being closed without a reply and I am getting extremely frustrated with this and not getting anywhere. Why am I being ignored? Do you have an issue with your massaging system? Why are my conversations being closed? I even sent multiple screen shots and made no difference. But as soon as I email about a suggestion, I magically get a reply the same day! What is going on?

  2.   This is the last staff post in this thread.   #2
    ilovehayday's Avatar
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    Hi, welcome to the forum

    The contact form on the forum is not for in-game issues, so you will need to wait for in-game support to reply. You can try posting your issue here in case another player can help but do keep in mind this is a players helping players forum and in-game support is not available.
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  3. #3
    Centennial Club
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    Why Supercell support keeps closing messages more and more?

    Was there a change in handling issues, support got oursourced, or support just ignores players more and more?
    Last edited by venusioso; December 6th, 2018 at 05:28 PM.

  4. #4
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    I keep gifting products in the train town, the items are taken from my storage and for a few seconds the explanation mark disappears, but it then appears again and I lose the products but the person I helped does not receive them.

  5. #5
    WussyPuss's Avatar
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    Quote Originally Posted by venusioso View Post
    Why Supercell support keeps closing messages more and more?

    Was there a change in handling issues, support got oursourced, or support just ignores players more and more?
    From my experience, I had an issue where for several weeks, my support conversation was disappearing, wiped clean

    currently, my experience involves Sparky, the auto reply bot, with nothing good to report. Some peeps get real support
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  6. #6
    Senior Member
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    Quote Originally Posted by WussyPuss View Post
    From my experience, I had an issue where for several weeks, my support conversation was disappearing, wiped clean

    currently, my experience involves Sparky, the auto reply bot, with nothing good to report. Some peeps get real support
    .
    This is why I have suggested there be more communication between support and the forums even though all are voluntary positions,to have an automated reply is useless and not right if you want an answer.

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