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Thread: Help!!!!!

  1. #1
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    3

    Help!!!!!

    This morning desapear 500 gems from my account please someone from supercell help me.

    thks

  2. #2
    Senior Member
    Join Date
    Aug 2013
    Posts
    414
    If you have not used them you will need to use support to raise this issue. Use the in game support function and email supercell with as much detail as possible.
    You should receive an email back with a case number then you will have to wait for a response regarding your issue.

  3. #3
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    3
    thks
    iīm very angry with the game and supercell, today i will buy my 4 constructor and now i canīt do it. W.A.S.



    Quote Originally Posted by Etesia View Post
    If you have not used them you will need to use support to raise this issue. Use the in game support function and email supercell with as much detail as possible.
    You should receive an email back with a case number then you will have to wait for a response regarding your issue.

  4. #4
    Fresh Spawn
    Join Date
    Dec 2013
    Posts
    3
    Uppp!!!!!!!!!!!!!!!!!



    Quote Originally Posted by jcasau View Post
    thks
    iīm very angry with the game and supercell, today i will buy my 4 constructor and now i canīt do it. W.a.s.

  5. #5
    twister's Avatar
    Join Date
    Sep 2012
    Posts
    6,210
    Quote Originally Posted by Jcasau View Post
    Uppp!!!!!!!!!!!!!!!!!
    None of the mods here can check the servers to see where the gems were spent, or if there was a database issue.

    Please use the in-game reporting (from the account in question) and they will be able to look at the logs and determine if they were accidentally spent or if there is a true issue needing to be resolved.

    To contact our customer support via the in-game reporting:
    Click the Settings icon (gears) in the lower right.
    Then click the "help and support" button
    Then click the "report an issue" button
    Then click the "Other Problem" button

    This will generate an e-mail to support with whatever e-mail you've configured on the device.

    That e-mail will contain an area called "Do Not Delete" including your unique PlayerID, which is what will help speed up your request.

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