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Thread: I canít use my old coc account

  1. #11
    Momscar's Avatar
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    Quote Originally Posted by XFRC View Post
    Hi all, i have contacted supercell’s help and support and i have gave them all the details already and i have not receive any reply yet its been 5 hours already
    It’s the weekend and now the evening in Helsinki. You need to give them 24-48hrs before you start to worry. Patience is a virtue.
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  2. #12
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    Quote Originally Posted by Momscar View Post
    It’s the weekend and now the evening in Helsinki. You need to give them 24-48hrs before you start to worry. Patience is a virtue.
    They were very quick in coming back to me today twice. Weíre in war and their number 1 suddenly decided to go make his own closed clan with just himself and a TH3. Oddly enough, he must have got bored of that pretty quickly and came back and immediately 3 started our numbers 1&2.

    I guess he realised his new clan wasnít going anywhere...

  3. #13
    Forum Champion Warios's Avatar
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    Quote Originally Posted by wotanwaton View Post
    it could take days befor e you get the first reply. dont look every minute or hour for answere. this could cause that your request get deleted. you will see a red notification at the gear icon after support has answered.

    How would just looking to see if there is a reply in your inbox cause the request to be deleted?
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  4. #14
    Forum Contender wotanwaton's Avatar
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    Quote Originally Posted by Warios View Post
    How would just looking to see if there is a reply in your inbox cause the request to be deleted?
    i dont know how this could happen but all people who complain about this issue did the same → they were repeatly looking for answere. there are some videos about this issue. people send request → close the game → restart game → look at support chat→ request vanished.

    they may not know that a red notification will appear at the gear icon as indicator for message from supercell. with this knowledge there is no need to look at supportchat without the red notification.

  5. #15
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    Quote Originally Posted by Warios View Post
    How would just looking to see if there is a reply in your inbox cause the request to be deleted?
    Completely agree with you, how can looking at our request make it vanish?


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  6. #16
    Forum Contender wotanwaton's Avatar
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    Quote Originally Posted by AKPekka View Post
    Completely agree with you, how can looking at our request make it vanish?
    i asked the support few minutes ago about this issue. i will wait until i get a red notification at the gear icon.

  7. #17
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    Ok. Let us know what happens next

    AKP.


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  8. #18
    Fresh Spawn
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    Thank you guys for the help!

  9. #19
    Fresh Spawn
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    Aug 2018
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    hey guys quick update ive managed to recover my old town hall 9 account!

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