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Thread: Perma-banned for recovering account?

  1. #1
    Fresh Spawn
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    Perma-banned for recovering account?

    I had been trying to recover an old account through the help chat, after providing some information and speaking to someone I have just discovered that I have been perma-banned! I provided a receipt to my google play for a purchase and everything! What can I do?

  2. #2
    Forum Legend wotanwaton's Avatar
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    Nov 2017
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    you must have answered wrong. make a new account and try it again.

  3. #3
    Fresh Spawn
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    Would emailing them help? I only ask because the in-game help is slow, and has me a bit wary to use it again..

  4. #4
    Forum Champion
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    Quote Originally Posted by Fax1 View Post
    Would emailing them help? I only ask because the in-game help is slow, and has me a bit wary to use it again..
    You could try email but I’m fairly sure that account recovery is done in game. I could be wrong though. Try to explain clearly what has happened and wait patiently for a response. You likely answered a question wrong during recovery and they banned you. Make sure you go over your answers thoroughly. Good luck.
    Email Support at clashofclans.feedback@supercell.com

  5. #5
    Fresh Spawn
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    Aug 2018
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    Thank you very much! I will email them then and work from there. Thanks for the help!

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