personal train shows neighbours having townies wanting pick up but they aren’t there

[RenMeh26]

we have the same issue in our hood too...

[Sugga56]

My whole neighborhood is having this issue

[Ladybugbella]

Our personal train shows townies for pick up but when you go to their train station they are not there.

[Mikenkatie1]

I have the same problem...is this a known bug? Has supercell responded?

[alwayshayhere]

I sent support a note over a week ago and they proceeded to tell me how to pick up town people. I replied back explaining the issue again along with screenshots still same reply of how to pick up people. Finally I said I am tired of you thinking it is us that don't know how to do things and that there are no issues with the game. I ask them to fix to help our game play. Getting tired of them always thinking we are the ones that don't know how to play the game. It is getting frustrating that they aren't listening to their players any longer.

[Cricks3]

Been going on since before upate.

[Lmcneill]

Yes I have seen this issue for several weeks where the counts of townies available for pickup is really wrong. It can either be higher or lower than the actual amount . This is definitely a bug

[PetHerder]

I sent support a note over a week ago and they proceeded to tell me how to pick up town people. I replied back explaining the issue again along with screenshots still same reply of how to pick up people. Finally I said I am tired of you thinking it is us that don't know how to do things and that there are no issues with the game. I ask them to fix to help our game play. Getting tired of them always thinking we are the ones that don't know how to play the game. It is getting frustrating that they aren't listening to their players any longer.

Same here, Alwayshayhere. I contacted them with specifics about the problems we were having, and I got back an extremely sophomoric primer on how to pick up townies and what the numbers reflect. (It would seem the brief period where support treated players as adults was n aberration rather than the new norm.) As a level 156 player &level 56 in town, I've pretty much figured out the complicated numerics involved in looking at the numbers to determine how many people can be picked up. Since that no longer bears any correlation to what's there, maybe support needs the primer. It's exhausting trying to deal with them.

Plus, apparently the company is on vacation until the 16th of August. It shows.

Not to hijack the thread,but we're also still battling them over our trophy count. We never got credit for our first place finish in the fishing derby. Despite assurrances from un-support that the total this week would be correctly incremented, it has not been. The list grows longer and longer.

[Sunflux]

Same issue here. My town always shows +7 ghost visitors for my neighbourhood partner. And so far it’s never self corrected like Greg’s sometimes slightly wrong count does.

[PittyPoo]

Still experiencing this prob even though support said a week ago that they are aware and will fix. Taking too long. Anyone know anymore re when this will finally be fixed?