Your “temporary glitch” cost us our gold trophy. So unfair.

[sapphireoceans]

Hi there,


I’m really not very happy with Supercell right now. Myself and my friend Clare have worked really hard this bingo derby, and due to a glitch or bug caused by Hay Day we have lost our gold trophy, and there is now no hope even for silver or bronze as they are out of reach now too, through no fault of our own.


What happened is that my friend completed a 320 point egg collecting task on Tuesday, and was not awarded the points upon completion. The task showed in her personal task log (see pic) and did not show either a green tick or a red X, it was just a blank space.


She wrote to Hay Day via the in-game help and they confirmed the issue was their fault, and said the problem was caused by some bug/issue in the game, and they were working on resolving it. Then, as if this in any way is an acceptable replacement for her lost points (leading to the loss of the gold trophy), they compensated her with 10 diamonds. She then asked them if there was a way she could just be awarded her points instead, points that she earned, they then sent her a free booster for Rose (Rose! Of all things!), which is beyond insulting and really disappointing considering how difficult it is to complete ten max point tasks in a week AND get three lines on bingo AND win a gold trophy, when there’s only two of us playing, and we were firmly in place to complete all the above. Now, because of you guys we’ve lost. Very, very unfair.


Under NO circumstance should your players lose progress or rewards for their tasks because of your unresolved issues. If you can send Alfred along to her farm with diamonds, or add potentially the most useless booster to her farm, I’m certain you could have added her points to her overall score in order to keep the game fair, otherwise, what’s the point in playing? What’s the point in competing only to have the game/Hay Day team screw you over?


As a direct result of your bug, we lost our gold trophy. The team who are now in first place with 6,400 points should be us. If the in-game help person had simply awarded Clare the points she is owed when she acknowledged that Clare lost her progress in her task due to a “temporary glitch”, and had she done it in a timely manner we would have smashed this derby, gotten 1st place and the gold trophy. Now we’ve been overtaken we have no chance of winning or placing, because your issue means we cannot catch up. Your staff don’t seem to care much about it either.


Also, I’m sorry if you think I’m taking this too seriously, but we play the derby to win (otherwise you’re just playing to lose and what’s the point in that?) and we’ve never won a bingo derby before and completed all three lines. This is actually the first derby my friend and I have played with just the two of us playing, so yeah, it does mean a lot when we’ve put the hard work in and carefully organised our farms in line with the way we planned every task each of us would complete etc, anyone who takes the derby seriously knows that this situation would absolutely infuriate them. And Supercell don’t even seem to care about rectifying it correctly and/or fairly. This also messes up anyone else’s hard work in the derby. We both lose out because of your error. I lost the diamonds I spent on my tenth task, which I wouldn’t have spent if I had known you guys were going to destroy our chance of winning a trophy. Am I going to get my wasted diamonds back? Doubtful.


Would you be happy with 10 diamonds and a discounted Rose booster in exchange for your hard earned gold trophy? No? Me either.


Thank you for your time and hopefully, your assistance in somehow putting this right.


Kind regards,
Laura


Hood tag: #9LY2
Clare’s tag: #L820RRPV

[Kaptain Kat]

Hi!

I’m sorry this cost you your gold trophy this week and as unfortunate as this bug is support cannot change the point total and award the points. The only thing they can do is to trigger Alfred and send items to particular farms to compensate a lost item or other game issues. Such as in this case they send some diamonds and a booster.

Before Alfred was added to the game such things weren’t even possible at all.

I hope you have better luck next week.

[Ursulae1]

The same thing happened to our hood a few weeks ago . We did 320 tasks only and were done first , which would normally entitle us to the gold medal , but lo and behold on Monday I found we got silver due to some glitch . Complaints made no difference and we got no compensation of any kind . At least you got something , even if it’s not what you wanted .

[sapphireoceans]

Hi!

I’m sorry this cost you your gold trophy this week and as unfortunate as this bug is support cannot change the point total and award the points. The only thing they can do is to trigger Alfred and send items to particular farms to compensate a lost item or other game issues. Such as in this case they send some diamonds and a booster.

Before Alfred was added to the game such things weren’t even possible at all.

I hope you have better luck next week.

Hi there,

Thank you for your response. Since this “temporary glitch” appears to be happening rather frequently, perhaps Supercell should be working on a way to tweak point values so that they can add the points people have earned, and lost, to their score, and so that people’s entire hood aren’t screwed by a glitch that casts aside any kind of fairness in playing the derby. Since Alfred is so revolutionary, perhaps he can deliver them

It isn’t just the one person who loses out when things like this happen. What about what the rest of the team have lost as a result of your glitch? Diamonds, boosters, a few days of hard work completing all tasks? Any of that stuff matter to anyone other than those who have lost out?

Thank you, I hope we we have better luck next week too. Better luck in avoiding the unfixable glitch...

[sapphireoceans]

The same thing happened to our hood a few weeks ago . We did 320 tasks only and were done first , which would normally entitle us to the gold medal , but lo and behold on Monday I found we got silver due to some glitch . Complaints made no difference and we got no compensation of any kind . At least you got something , even if it’s not what you wanted .

Hey there,

I am sorry you got robbed too. That really sucks and is so unfair. Often the complaints team don’t want to know, and are just responding from scripted texts that they have in front of them. It wasn’t me who was compensated, it was my friend whose task got messed up. They don’t seem to be able to grasp that the rest of us lose out as well. At least you got a trophy, we didn’t.

[Possum11]

I had exactly the same thing happen to me they sent 10 diamonds and a rose booster which was useless and i had to trash as i had to spend 20 diamonds to keep it