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  Click here to go to the first staff post in this thread.   Thread: Stuck at updating....

  1. #1

    Stuck at updating....

    It just won't move past the connecting...updating... stage

    Then i get the msg not connected to server,try again

    And the connecting updating cycle repeats.

    Please help me out!! Been trying to connect for half an hr now
    Last edited by Puritanicalexpert820; 6 Days Ago at 04:56 PM.

  2. #2
    Fresh Spawn
    Join Date
    Apr 2018
    Posts
    2

    Fix

    I had this problem but solved it by making sure hayday was backing up to either google or facebook,then uninstall hayday and re installing it again.
    Worked perfect after doing that.

  3.   This is the last staff post in this thread.   #3
    Nick[Supercell]'s Avatar
    Join Date
    Aug 2012
    Location
    Helsinki / Finland
    Posts
    4,459
    If you need to reach out to our support, always use the in-game help & support section. If you can't access it, use this form: https://supercell.helpshift.com/a/ha...=web&contact=1

    Emailing them is not the best way as they will most probably not get enough info about your account / farm / NH.

    Cheers,

    Nick
    Nick / Supercell
    Community Manager
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  4. #4
    Senior Member Buttercupkidz247's Avatar
    Join Date
    Oct 2016
    Location
    Virginia
    Posts
    303
    Deleted previous post...

  5. #5
    Fresh Spawn
    Join Date
    Apr 2018
    Posts
    1
    Same problem here. Since the update yesterday it freezes halfway through connecting. Can't get on to check whether it is backing up to Google. Have deleted abd reinstalled but same thing happens. I used the form but no reply. Any ideas?

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