Bought the special offer for 9,99€ and not recived it.

[Sevice]

Hello,
Today I bought the special offer for 9,99€ but I've never recived the package. Money is gone.
I've heard there is a probleme with jailbroken devices. My device is jailbreaked.
Is there any way to still get my purchase?

Ty for your help!

[Tobiah]

From the sticky above

https://forum.supercell.com/showthre...n-problems-FAQ

iOS purchase not come through?

While most of the transactions go smoothly, sometimes an answer from Apple or our servers might be slower than usual or might result in errors. Please wait some time and see if they will arrive. If this doesn't help, quit and restart the game. Your gems should be credited to you.

Cydia repos or 'apps', can mess with this creating the problem, if you are jailbroken, un-jailbreak or disable tweaks to make the purchase.

Apple doesn't allow App Developers to see purchase transactions, so Supercell has no way to verify attempted purchases if the transaction does not make it to Supercell's servers.

If after a day of waiting, you do not get your gems, contact apple to request a refund. There are links in your e-mailed invoice, or purchase history within iTunes.

Also check the sticky by clicking the link below
http://forum.supercell.net/showthread.php/570318-iOS-Troubleshooting-Guide-%28UNDER-CONSTRUCTION%29?p=3976732&viewfull=1#post3976732

---

Android purchase not come through?

Sometimes it may take a little while for the gems to be delivered, so please wait at least 24 hours before contacting Player Support. In the meantime, there is no need to purchase the gems again! Your previous purchase is still being processed and we will not be able to process a refund for an additional purchase.

It may also help to restart your game, so try this too!

Go to Settings, and then tap 'Apps'.
Tap the 'Running' tab at the top of the Manage Applications screen
Choose the application that you want to stop.
Touch either the Stop or Force Stop button.

If it has been more than 24 hours please contact our Player Support
Opening Clash
Tapping the settings button (Gears)
Tap Help & Support
Tap Resources, Gems & Payments

DO NOT delete the pre populated data from the email!

Include a copy of your receipt in order to ensure your request is processed as quickly as possible!

If you do not have an email account set up, it is best to do so, so that you can get a response as quickly as possible.

Also see the sticky by clicking the link below
http://forum.supercell.net/showthrea...=1#post3976867

---

[Sevice]

Thanks for you fast response, I've written to the apple support and they told me to contect the app creators.

[deadlyshot02]

I have the same problem on Android, and Google Support told me the exact same thing. Please Supercell, fix this already!