Originally Posted by MiniGardener
This is what we considered "promoting": the display at Greg's farm that appeared several days before the party event that showed a number of new "party themed" decorations in addition to the chocolate fountain with 4 candles. As you said, we've seen these events before. We treated what we saw at Greg's as a "sneak peek". We assumed the chocolate fountain would be the global event prize. We guessed about the other items based on past experience, and we guessed wrong. In my opinion, it would have been better to leave the extra party decor out of the display until the unveiling of the unconventional news release.
Greg's farm was updated when we went live, to my recollection. Assuming something can be a bit dangerous, at least of a emotional level. I am sorry if you or anyone else assumed that the decorations on Greg's farm would be tied to the Birthday event. That being said, we never commented on them, thus never made any promises either.
Bill Clinton would be proud of you, a politicians answer if there ever was one. Never EVER before has deco on Greg's Farm not been available 'in game'. You saw it being discussed and you didn't say we had misunderstood. You NEVER make promises, it's not really how it works. You sneak things onto Greg's farm & then release them IN GAME, or have done until now, so we assume things aren't suddenly going to change. Just look at the photo, how can you say we should not have assumed it was part of the summer update or birthday celebrations? Oh no, much more reasonable to assume that birthday party decorations were just going to be some random items offered as an incentive to buy diamonds.
How was Halloween the same? There was the Ghost on the Lake, the Personal Goal Rewards were Deco (as they were at Christmas) and there was deco available to all IN GAME.
The event was the same - global event with a special prize if the global goal is met. That was the one I was referring to.
You asked how Halloween was different, I told you. We are talking about the whole event, not just the 'trucking event' bit
*same event as we always do*. *no one complained last year* Yes, my point exactly. You dropped events because they were too hard to set targets for and a YEAR ON with the same events, week in - week out, people are bored of them.
We dropped one specific event a long time ago as it was impossible to predict. Players were left without the global goal prize. We thought it was best to drop the event-type. This has been discussed in many threads a long time ago.It doesn't matter if you dropped 1 or 10, the fact is it/they were, as you said, dropped a long time ago & nothing new has been added. People are bored of them. Why are you ignoring the fact that people are bored with the current events?
You know if you put PARTY DECO on Greg's farm around your Birthday it's as good as a sneak peek. It was being discussed on the forums. Birthday event, birthday party deco, not released into the shop, being told it was going to be available in an unconventional way, it's disingenious to say you didn't promise anything. Sneak peeks don't 'promise' anything, this was no different.
We never promised that the decorations will be as a part of the event. The decorations were there from the moment we updated the game. That's how it works, and has always worked. As I pointed out in a reply above, "assuming something can be a bit dangerous, at least of a emotional level". Obviously it's not our intention to disappoint players, but assuming something without an official confirmation can result in disappointment.
Changing something fundamental results in disappointment. We were NOT wrong to assume the deco would be available IN GAME. You have significantly changed the playing field & wont even admit it.
Yes you fixed the reward for the event, but not for 3 days. 3 days of people not knowing if it would be fixed or not, not knowing if the personal goal prizes would be changed to deco or not, not knowing if you'd run the event next week instead or not. Then on top of that having to trash loads of orders because the machines weren't unwrapped for half of the event, let alone putting out anywhere near enough produce to fill the continual orders for new products - so it was either another Trash fest or soend diamonds.
The fact that we weren't able to react quicker, we take the blame. That was our bad.
Going around in circles... As I pointed out earlier in this thread - boat orders get filtered so that they do not request for new products from new machines. Truck and visitor orders do not. Something we will look into in future updates. And this is how it has been since we introduced the filters years ago.
Cheers,
Nick
EDIT: it has dropped all of the quotes, but I sure you know what they're referring to from your own post.
Originally Posted by Heasewood
I'm going to sleep too 
Player ID # UCUG20JP
I was looking at it as a bonus for something I was going to do anyway, but it makes me sad that so many feel excluded. Perhaps in future offerings, it might be less of a surprise as to how it will be offered? In theory, I dont't think anything was wrong with this type of offer, just maybe the way it was hyped?
