Has Supercell lost interest in Hay Day??

[EllunaHellen]

Well I am now very intrigued, LOL!

[Nick[Supercell]]

1. do you acknowledge that coders USED to hang around and read comments seeing as the link I provided above from the supercell.com website cited a coder saying exactly that...

I can't find any mention of our coders hanging around reading comments.. can you please show me a quote saying that our coders (note: developers = the whole team) have been reading comments and picking up ideas? I don't monitor what our coders (or the team) does, so yes they could be reading without me knowing about it, but generally it's up to me to catch ideas and report them to the team. Our support also gets tons of suggestions and they also provide feature requests to the team.

2. If it is your job to relay info, then
(a) how often do you read the bugs forum?
(b) how often do you look back on a thread you have looked at and given a reply to in order to see if that solved the problem?[/FONT][/COLOR]

Yes it is a part of my job to read the bugs section and I report all new issues reported (which are new to us). Keep in mind that most of the bugs get reported directly to our support, who then report it to our QA, and from there it goes to a so called "task list" where our programmers (or sometimes artists if it is a graphical glitch) then pick tasks and fix them. Bugs which we can reproduce we can easily fix, whereas some bugs are not reproducible and thus may need more work to get fixed.

I don't keep track on which bugs are fixed and when, unless it is a major issue which affects dozens of players. We try to fix all reported and reproduced bugs for the next update. That has always been our main goal with bugs.

We encourage all players to report bugs through the game (if possible) since that way our support can quickly assist them, or then send a new bug report to our team. The bugs section of the forums is not read by our support people, but our QA peep just joined a while back and he will keep monitoring it from time to time as well.

Cheers,

Nick

[snakiddy]

The bugs section of the forums is not read by our support people, but our QA peep just joined a while back and he will keep monitoring it from time to time as well.

This is really awful. Bugs not read? Time to time?

After all this time Supercell will devote one person to check the bugs section occasionally.

Awful!

[prasanna]

I'll take a screen shot of it soon! Not too proud of my layout so.. but will do it!

All I can say is that the next update will have quite a few of community requested features.. including the new main feature!

Cheers,

Nick

Are we going to have a edit mode like we have in coc??

[Nick[Supercell]]

This is really awful. Bugs not read? Time to time?

After all this time Supercell will devote one person to check the bugs section occasionally.

Awful!

Like I said, I read them and report new bugs & issues to QA. I don't think there's a single bug which has been overlooked. We take all reported bugs seriously and they are all noted.

Nick, well being selfish.... Can you then please go look back at the thread you answered in bugs about older devices... Your link was helpful... Except for the fact that it doesn't work on original iPads. So how can people contact support when they can't get there? It is incredibly frustrating tbh to fight for over a week to get a response to something that should be basic. And if I wasn't someone who read the forums I wouldn't even know how to get to that non functioning link. I realize for the large part this issue is NOT supercell's fault but rather your sub contractor, but it does affect how supercell is perceived by players when help doesn't help...

as as for the link to the coder comment, maybe I misunderstood something that one said in the Reddit AMA and the reference to "community" here.

I haven't unfortunately had time to go through all threads in the bugs section today, but I will do so at some point. If the link doesn't work on older devices, it's something that will get reported to our web-team since it's running on a 3rd party platform. When/if that can be fixed is out of my hands.

Cheers,

Nick

[Nick[Supercell]]

Are we going to have a edit mode like we have in coc??

I'm not going to spill any beans yet!

Cheers,

Nick

[pitchfork]

Aha! A clue.

Beanbag machine!

[SmallChange]

Nick

I'm just wondering if you realise the extent to which the BOTS have changed? It's worrying.

Personally I accepted your assurance that buying & selling any item, at any price, from the DD was perfectly fine. That only constantly buying from the same 'BOT' farm (say if we were to 'follow' it) would cause us to be 'associated with a BOT farm' and to be at risk of being banned.

However, I have a very good friend who is very worried about losing her farm because she buys a lot of wheat from the DD. She buys other things too, but especially wheat. Thousands per day because the little people visit her often & buy loads. It is taking her a ridiculous amount of time to gather the wheat because she tries to be sure each farm isn't a BOT farm before buying. However, she feels she can't be even remotely sure anymore.

The other day she was on a level 70 farm, the farm was in an NH with players of various levels, all players/farms had different names (not Kevin1, Kevin2 etc) championship league in the Derby, the farm had happy looking animals, all level appropriate machinery etc so she was just about to buy the wheat when it was bought (as often happens due to the checking!) and it was replaced...at a speed well outside the possibility of a human doing so, lowering it to 3 coins per 10. It wasn't server lag because she watched it happening over and over. She's seen it a lot. A working farm with a BOT attachment it seems.

Gone are the days of a quick check to see the wrapped machines & starved animals

I'm posting this in case you aren't aware of how cunning some of them have become, but also to record my understanding of your POV on this and to have a record for my friend, should she get banned.

[Nick[Supercell]]

Aha! A clue.

Beanbag machine!

Nick

I'm just wondering if you realise the extent to which the BOTS have changed? It's worrying.

Personally I accepted your assurance that buying & selling any item, at any price, from the DD was perfectly fine. That only constantly buying from the same 'BOT' farm (say if we were to 'follow' it) would cause us to be 'associated with a BOT farm' and to be at risk of being banned.

However, I have a very good friend who is very worried about losing her farm because she buys a lot of wheat from the DD. She buys other things too, but especially wheat. Thousands per day because the little people visit her often & buy loads. It is taking her a ridiculous amount of time to gather the wheat because she tries to be sure each farm isn't a BOT farm before buying. However, she feels she can't be even remotely sure anymore.

The other day she was on a level 70 farm, the farm was in an NH with players of various levels, all players/farms had different names (not Kevin1, Kevin2 etc) championship league in the Derby, the farm had happy looking animals, all level appropriate machinery etc so she was just about to buy the wheat when it was bought (as often happens due to the checking!) and it was replaced...at a speed well outside the possibility of a human doing so, lowering it to 3 coins per 10. It wasn't server lag because she watched it happening over and over. She's seen it a lot. A working farm with a BOT attachment it seems.

Gone are the days of a quick check to see the wrapped machines & starved animals

I'm posting this in case you aren't aware of how cunning some of them have become, but also to record my understanding of your POV on this and to have a record for my friend, should she get banned.

That simply goes to show how quickly bots adapt and change behaviour. But rest assured, we do all we can to create better and more accurate detection mechanics. As with any given game with bots, it's a struggle but we ain't giving in!

Cheers,

Nick

[SmallChange]

That simply goes to show how quickly bots adapt and change behaviour. But rest assured, we do all we can to create better and more accurate detection mechanics. As with any given game with bots, it's a struggle but we ain't giving in!

Cheers,

Nick

Yes it does 😔

What assurance can I give my friend though, that she can just shop without fearing being banned?

What assurance are you prepared to give us that simply playing the game, buying and selling through the DD, will not get us banned through no fault of our own. How can SC ban people when it's impossible to tell if you are buying from a BOT or not, not to mention the fact that it's really not a players responsibility to monitor the DD & other farms?