Has Supercell lost interest in Hay Day??

[myso]

I am not sure if this is a widespread issue, thus maybe support is not aware of it. I have reported it tho, so at least the team is aware of it!

Cheers,

Nick

This glitch happened to me on sunday, I was having jerky connection over slow 3g data. I was doing boat tasks and pulled some boats early with diamonds. Since I was very busy I flagged crates and left the game waiting for 3 someone helped your boat notification sounds. After I got the notifications, opened the game to find out that the crates does not helped or flagged.

One Neighbor filled 5 (five) crates of olive oil.

[BredeW]

Since our neighbourhood is more about chatting than about farming (or so it seems sometimes) I would love to see two chat related bugs fixed (which have been reported over time by different players).

1. The red chat indicator doesn't always appear when new messages are being posted. I usually work around this bug by keeping the chat log open, but well, this isn't how it's meant to be.
2. The chat timer is off. As long as you keep playing it seems less time has passed than truly has. When I restart the game the chat timer seems to be correct.

[Salimyter]

The ruled out list is pretty well covered with features that may appear some day, and some that maybe won't. I am not sure if we need to explain our decisions with each feature request. I have tried to give an explanation if someone asks for it, but if the same request appears again, we refer to the list. Otherwise I would spend all day copy / paste my explanations all over the place.

It's less about the requests and more about the common complaints. I'm pretty sure I've NEVER seen an explanation given for why you won't even consider a compromise for all the complaints last helpers get. Same goes for other "loopholes" like the boat & event leaderboards. Seems like the FB likes thing got worked out for you, I certainly never saw SC willing to address THAT either.

Same thing with movie tickets. Another FREQUENTLY complained about topic that's never received any real explanation despite the grossly unfair advantage it gives some players over others.

When it comes to the things that are causing players to have negative experiences in the game I really think that's worth acknowledging, NOT ignoring.

[LynnK2015]

...Seriously? That cannot be true. If it is true, then you need to look at the requirements to be employed in that position because basic comprehension surely isn't one of them. Stock replies are bad enough, but stock replies to an entirely different question are just beyond ridiculous...

...There are cases where the support request is about more than one thing, and in some cases the reply is only covering one or two things. This is something we will need to improve on, and I am sure our support team is aware of this...

Nick, have you seen the movie Forrest Gump which has the following line "Mama always said life was like a box of chocolates. You never know what you're gonna get"?

Well, contacting Support for me is also like opening a box of chocolates because I never know what I'm going to get. Will I get an answer in complete English sentences but doesn't come close to my question? It's a good answer to a question I'm not asking. If Support is using stock replies, I wish they match them up correctly with the question being asked.

Reading comprehension is an issue with Support which reflects poorly on Supercell and a major source of embarassment, IMO.

[prasanna]

Aaah, so that's what you mean! Let's see if it is possible, technically also. G+ was not an option, but if Play is better then maybe. But can't say for sure!

Cheers,

Nick

Please make it as a possibility asap. We need something like gc. We android users also are cautious adding frnds thru fb, even u were cautious too so we need an option and i think play games is the answer. I mostly add frnds to increase my rss size and trading. If u add the wrong person, they can ♥♥♥♥ ur fb acc n takeover ur farm. Please talk abt it to the team and implement it asap

Thanks

[GladeMaid]

We are from time to time improving older assets, but not always they "hit home" amongst players who have been playing the game for a longer time. It's a change, and not everyone likes that. It's human behaviour. That being said, we took note of the feedback about the kitchen.

Cheers,

Nick

Hi Nick - could you please explain why the team felt the need to change the pasta kitchen? It was brand new, not an older asset, and was adorable as it was. Is there any chance the pasta kitchen will be changed back again, please?

[Nick[Supercell]]

It's less about the requests and more about the common complaints. I'm pretty sure I've NEVER seen an explanation given for why you won't even consider a compromise for all the complaints last helpers get. Same goes for other "loopholes" like the boat & event leaderboards. Seems like the FB likes thing got worked out for you, I certainly never saw SC willing to address THAT either.

Same thing with movie tickets. Another FREQUENTLY complained about topic that's never received any real explanation despite the grossly unfair advantage it gives some players over others.

When it comes to the things that are causing players to have negative experiences in the game I really think that's worth acknowledging, NOT ignoring.

I could almost bet that if you would search through the forums you would find reasonings behind our changes / features / whatnot. It's just that people don't use the search, and for us to reply 1001 times the same thing over and over is not good use of our time. I hope you understand my point? It's not that we would ignore questions / concerns but we encourage people to search the forums before posting.

Nick, have you seen the movie Forrest Gump which has the following line "Mama always said life was like a box of chocolates. You never know what you're gonna get"?

Well, contacting Support for me is also like opening a box of chocolates because I never know what I'm going to get. Will I get an answer in complete English sentences but doesn't come close to my question? It's a good answer to a question I'm not asking. If Support is using stock replies, I wish they match them up correctly with the question being asked.

Reading comprehension is an issue with Support which reflects poorly on Supercell and a major source of embarassment, IMO.

Support is using stock for the most frequently asked questions, but of course with edits if needed. Sometimes it doesn't hit a home run, but that's something we need to fix.

Please make it as a possibility asap. We need something like gc. We android users also are cautious adding frnds thru fb, even u were cautious too so we need an option and i think play games is the answer. I mostly add frnds to increase my rss size and trading. If u add the wrong person, they can ♥♥♥♥ ur fb acc n takeover ur farm. Please talk abt it to the team and implement it asap

Thanks

I can't guarantee anything at this point, but we made a note of this yesterday!

Hi Nick - could you please explain why the team felt the need to change the pasta kitchen? It was brand new, not an older asset, and was adorable as it was. Is there any chance the pasta kitchen will be changed back again, please?

Our artists have their artistic freedom and they thought it was a good idea to change it I guess. I don't follow up on their doings since it's not my job. They are the artists, I am not. They don't follow up on my work either. I doubt we will revert back to any older assets.

Cheers,

Nick

[LynnK2015]

...Well, contacting Support for me is also like opening a box of chocolates because I never know what I'm going to get. Will I get an answer in complete English sentences but doesn't come close to my question? It's a good answer to a question I'm not asking. If Support is using stock replies, I wish they match them up correctly with the question being asked...

...Support is using stock for the most frequently asked questions, but of course with edits if needed. Sometimes it doesn't hit a home run, but that's something we need to fix...

Home run? Nick, I'm amused that you're using a baseball analogy. I know Supercell employees are of different nationalities besides Finnish. May I ask if you're an American like me?

Hitting a baseball for a professional athlete is one of the hardest things to do in the world. If he succeeds once in every three tries in hitting the ball to an area where a defender can't make a play, then the hitter will have a successful career and may play many years in the Major League. Hitting a home run is much harder than hitting singles.

IMO, Support is trying to hit homeruns when they should focus on hitting singles instead because they look terrible striking out wildly on their homerun swings. They should be demoted to the minor leagues where they will learn to be better contact hitters because they're failing at the major league level to communicate with us.

Supercell has the reputation of hiring only the best because it believes the best people produces the best games. Sadly, it lowers its high standards when it comes to hiring Support.

Do you see how Support's abysmal communication skills have tarnished Supercell's once sterling reputation?

[WillieBDare]

I could almost bet that if you would search through the forums you would find reasonings behind our changes / features / whatnot. It's just that people don't use the search, and for us to reply 1001 times the same thing over and over is not good use of our time. I hope you understand my point? It's not that we would ignore questions / concerns but we encourage people to search the forums before posting.

People say I'm grumpy and rude for jumping on newbies for asking old questions. Nick, I'm glad you just wrote what you did. It is my #1 pet peeve. Most of the answers and complaints are found in other threads, but people would rather waste theirs and others time by starting new threads than add to an existing one.

I used to to be considerate, but it gets old real fast when people continue to take the lazy way out and not put the effort into looking for the answers.

Nick, I think your time is too valuable to constantly have to answer the same things over and over again. But then again, I understand why you have to do it. Customer relations and all.

On that note, I have a question. Why can't mods condense new threads and multiple threads together more often. I think it would reduce the repetitiveness of the whole thing. It would surely cut down on my eyesore from having to read multiple threads about the same thing. Plus, it wastes a lot of time reading and replying to the same stuff rehashed by another lazy author.

I apologize for sounding off, but I needed to get that off my chest. Thanks all for listening.

[Nick[Supercell]]

Home run? Nick, I'm amused that you're using a baseball analogy. I know Supercell employees are of different nationalities besides Finnish. May I ask if you're an American like me?

Nope, I am a Finn but our national sport is actually baseball though WAY different from what they play in the US. Yes, both games include sticks, balls, bases etc. but the way it is played is very different.

Hitting a baseball for a professional athlete is one of the hardest things to do in the world. If he succeeds once in every three tries in hitting the ball to an area where a defender can't make a play, then the hitter will have a successful career and may play many years in the Major League. Hitting a home run is much harder than hitting singles.

IMO, Support is trying to hit homeruns when they should focus on hitting singles instead because they look terrible striking out wildly on their homerun swings. They should be demoted to the minor leagues where they will learn to be better contact hitters because they're failing at the major league level to communicate with us.

Supercell has the reputation of hiring only the best because it believes the best people produces the best games. Sadly, it lowers its high standards when it comes to hiring Support.

Do you see how Support's abysmal communication skills have tarnished Supercell's once sterling reputation?

Since our support is outsourced (we do have internal as well, but more about that another time) and to get them up to speed on new issues, how to deal with cases etc. is a learning process for both us and them. I don't think we have abysmal communication skills all around, or would generalise it. I can't reveal numbers, but taking in account how many tickets we get every day, the ones who get an answer which is not satisfactory is very small.

But let's not go round in circles. I've heard your concerns, and I know for a fact that our internal support reps are working hard to get things better!

People say I'm grumpy and rude for jumping on newbies for asking old questions. Nick, I'm glad you just wrote what you did. It is my #1 pet peeve. Most of the answers and complaints are found in other threads, but people would rather waste theirs and others time by starting new threads than add to an existing one.

I used to to be considerate, but it gets old real fast when people continue to take the lazy way out and not put the effort into looking for the answers.

Nick, I think your time is too valuable to constantly have to answer the same things over and over again. But then again, I understand why you have to do it. Customer relations and all.

On that note, I have a question. Why can't mods condense new threads and multiple threads together more often. I think it would reduce the repetitiveness of the whole thing. It would surely cut down on my eyesore from having to read multiple threads about the same thing. Plus, it wastes a lot of time reading and replying to the same stuff rehashed by another lazy author.

I apologize for sounding off, but I needed to get that off my chest. Thanks all for listening.

I didn't mean that my time is too valuable to be hanging around here, if someone read it like that! What I meant was that I have so many things to attend to each day, that replying to same questions all over again is just not feasible or smart use of my time.

Mods should merge same topics into one, but it's not always easy to catch them all. Our Game Specialists (who are doing an aMOOzing job) are very active in replying to questions which have been answered and linking to the original post.

This is also something we need to improve on and most definitely will take it up with the team!

Cheers,

Nick