Has Supercell lost interest in Hay Day??

[prasanna]

Oh man.. I have no idea how many members the other teams have since I don't keep track on such. + the number of members change from time to time. Live game teams are usually between 12-15 people. Hay Day has currently 13 members, which is pretty much the same as it has been since 2013.

Add friends through the games? That's just a technical hurdle/nightmare - since Game Center and Facebook work really well to add friends, we didn't want to add our own implementation to the mix.

Cheers,

Nick

Nick, play games is similar to game center but its available for android users, since gc n play games bth are same why can't we add frnds frm play games??

[Nick[Supercell]]

Thanks for the replies Nick

PETS: There is definitely an issue with pets roaming. For example, Besta's horses roam and she dislikes it. My horses do not move more than a tiny bit away from their stables and I dislike that. They do not behave in the same manner.

Free roaming but respecting boundaries such as fences is the closest to an ideal solution IMO, but seems (according to support) unachievable :/

Just to confirm, it has NOTHING to do with feeding them at all. Both sets come when fed/called.

Hmm, I can't seem to understand how the AI would work differently on different farms, unless there are obstacles which they can't pass?! Difficult to say since they work as designed in all farms I've seen. :/

HELP: I'm sure Besta & others would appreciate you looking into this specific issue for them. Thankfully it's not one I have, I only have the usual 'help tab not working again' which we all know and hate and as you say seems unwilling to remain fixed!

I think our team is aware of these, but I can't say how high up on the list this one(s) is. Hopefully will get fixed soon!

DIAMOND POP UP: It would be great if you could revisit the diamond pop up confirmation. People could choose to turn it off if they wished. I'm sure SC doesn't intend to gain so easily from diamonds wasted by accidentally swiping across the screen, it just feels like it when the double tap is so ineffective and the 'tap here' bit is right over your crops/animals etc so easy to hit accidentally. Then people are confused about where their diamonds have gone.

I don't think we will revisit the diamond popup discussion. Our implementation of the double tap is already in place. If we do some other improvements is another story, but popups is a no no.

OK. I won't hold my breath re getting access to our own diamond useage logs. I will jist keep advising people to request the information from H&S.

Yes, our support is the source for any such info!

SUPPORT: Some replies from H&S have been better lately, but some of them are still dire. They do not relate one bit to the original message, or they tell you it's impossible to do something you know IS possible (such as tell you what your diamonds were spent on). We will save some of them to show you

I am sure they are also doing all they can to improve!

OWN TASK TRASHING: As it's too late for this update, can you please make sure it stays at the top of the list for the next update? (Presuming it's not something you can do in a maintenance break). Keeping us in the loop on this ne would be good and we might not lose the will to play the Derby if we know a fix is on the way.

Unfortunately I can't make sure of one single feature to be on the top of the list, but I can voice the concern from our players

FISH POSTER: Please keep it on the list to think about. Make it optional, make it to the side, just stop it making fishing so boring & frustrating! Please!

Thanks again for your replies.

Again, I doubt that we will revisit this, but we'll keep it in our pool of ideas

Nick,

There is a bug with that fishing poster. You can replicate it very easily, if not I can post a video where you can hear me very loudly tapping on that fishing poster, and see that it does not go away.

After you catch the fish,
Tap on an empty fishing spot quickly before the fishing poster appears.

When you do those things, you are forced to watch the fishing poster to go away on its own, even if you tap multiple other places, or let the fish that you casted a lure for.

I reported this to QA!

...or the tool shed idea? Or my crayon/crayon maker idea? Or tabbed sections in the Tom and barn to make it easier to scroll? Or childrens playground equipment (swings, slides, merry-go-round)? Or...or...or...maybe these didn't get THAT much responses.

Rest assured, many if not most ideas we read and make sense are listed in our "backlog" I can't remember all ideas listed, but there are A LOT!

That would be nice to have an additional spot in the shop designated to NH members only, provided that there are also some for others. As I am a member of a 2-member NH, we wouldn't benefit much with that, or maybe we would! As I do often ask her for stuff, but we do it differently, so that others won't take it before the beforr the other member gets it.

A NH "trading" slot has also been discussed, but no decisions or plans yet!

Nick you seem genuinely interested in this thread and giving answers. It is now 23 pages long and we all appreciate the fact it is still going. You have stated that part of your job is to read comments, issues, feedback, etc on the forums and take it to the team. Can you tell us exactly what you personally have gotten from this thread and then what you have taken to the team from it?

Personally? Well, quite a lot! It's always good to read feedback and hear what our forum members have to say! I have been talking with the team about some of the ideas/concerns in this thread but since I also happen to know that our designer is following this thread, I take it that she has been taking necessary notes as well. I don't want to distract our team at the moment too much since they need to focus on the update. Usually if I see a good idea anywhere I talk about it first with our designer and lead. Then if it makes sense, it will be added to the pool of ideas. Only then when we plan the next update we may pick it (or more) and see what the team thinks.

Nick, play games is similar to game center but its available for android users, since gc n play games bth are same why can't we add frnds frm play games??

Aaah, so that's what you mean! Let's see if it is possible, technically also. G+ was not an option, but if Play is better then maybe. But can't say for sure!

Cheers,

Nick

[Haystacker]

Nice to see to u being so engaged with the forum, Nick. Good job.

Question: Will u be a regular presence around these parts answering random questions like u are now or will u be gone after the update? Serious question. No sarcasm.

[Bestajunior]

Nick wrote:
All pets can roam freely around the farm. Them being stuck is another issue I need to report. When they are hungry, you put up some food for them, and then call for them, they should be running to their "home" to eat. If that's not the case, I need to report it as an issue (haven't seen any or heard of this from support, so it could be isolated cases only).
--------------------------------------------------------------------------------------------------------------------------
No. I can whistle for them and they come. I don't mind the roaming. It's the hanging around in a large group with all the dogs. All the cats and with the rabbits thrown in for good measure right in front of the mailbox. I have to shoo them away before I am able to tap on the box. It's a small thing I can deal with. I was just saying this only happens after a maintenance break. It does sort itself out eventually.

My biggest concern is the flagging of crates. Really, I can not leave my farm at all if a crate is flagged. Even if it gets filled, when I return it's empty and not flagged. This has been an ongoing problem since I was able to open my boat dock. I have written sc support so many times about it and I get the same response. Now I have found out I am not the only one with the problem. One other player in our nh has the same glitch. Also there is a thread or several threads on the forums with the same complaint/concern. But being told that support has NEVER HEARD OF IT before is more that annoying. Poor Sean at support may still be limping after asking me three emails in a row if I was SURE I had flagged my crates? Was I SURE a neighbor had filled them? Feel kind of bad for the guy. He had no idea I was foot stamping mad at that very moment. �� He just came to work and answered one little email from Besta Oops. Sorry for that!!

[Vfrood]

Question: are there going to be more machines with Barbie look or more replacing machines with Barbie look or haven't you discussed that. Many people weren't happy with Barbie-Kitchen.

Question2: Tom..... I hope you read all the negative threads on Tom. Is the team considering a change back to normal? Or a remake?

[Nick[Supercell]]

Nice to see to u being so engaged with the forum, Nick. Good job.

Question: Will u be a regular presence around these parts answering random questions like u are now or will u be gone after the update? Serious question. No sarcasm.

I always try to hang around and reply to comments (when needed), but unfortunately I have quite a lot of stuff on my table so I can't hang around the forums 24/7. This time in this thread, I explicitly asked you to ask questions so I have been spending more time replying also in the evenings (like now).

When the update is out, I will still hang around the forums as normal, reading, replying when needed and so forth.

No. I can whistle for them and they come. I don't mind the roaming. It's the hanging around in a large group with all the dogs. All the cats and with the rabbits thrown in for good measure right in front of the mailbox. I have to shoo them away before I am able to tap on the box. It's a small thing I can deal with. I was just saying this only happens after a maintenance break. It does sort itself out eventually.

Hmm, have you tried to place their habitats somewhere else to see if it would make a difference?

My biggest concern is the flagging of crates. Really, I can not leave my farm at all if a crate is flagged. Even if it gets filled, when I return it's empty and not flagged. This has been an ongoing problem since I was able to open my boat dock. I have written sc support so many times about it and I get the same response. Now I have found out I am not the only one with the problem. One other player in our nh has the same glitch. Also there is a thread or several threads on the forums with the same complaint/concern. But being told that support has NEVER HEARD OF IT before is more that annoying. Poor Sean at support may still be limping after asking me three emails in a row if I was SURE I had flagged my crates? Was I SURE a neighbor had filled them? Feel kind of bad for the guy. He had no idea I was foot stamping mad at that very moment. �� He just came to work and answered one little email from Besta Oops. Sorry for that!!

I am not sure if this is a widespread issue, thus maybe support is not aware of it. I have reported it tho, so at least the team is aware of it!

Cheers,

Nick

[Nick[Supercell]]

Question: are there going to be more machines with Barbie look or more replacing machines with Barbie look or haven't you discussed that. Many people weren't happy with Barbie-Kitchen.

We are from time to time improving older assets, but not always they "hit home" amongst players who have been playing the game for a longer time. It's a change, and not everyone likes that. It's human behaviour. That being said, we took note of the feedback about the kitchen.

Question2: Tom..... I hope you read all the negative threads on Tom. Is the team considering a change back to normal? Or a remake?

Same as above. Today very few make any comments about the updated Tom since people have already gotten used to the updated version of him. We don't have any plans to roll back to the old one, but who knows if our artists will improve the new one further.

Cheers,

Nick

[Bestajunior]

We are from time to time improving older assets, but not always they "hit home" amongst players who have been playing the game for a longer time. It's a change, and not everyone likes that. It's human behaviour. That being said, we took note of the feedback about the kitchen.


Same as above. Today very few make any comments about the updated Tom since people have already gotten used to the updated version of him. We don't have any plans to roll back to the old one, but who knows if our artists will improve the new one further.

Cheers,

Nick

Poor Tom. I am not used to the twerking scratching high five jumping game show presentation Tom. He needs medication starting with some itch cream. Serious itch cream. Just saying. Pleeeeezzzzzzz hip thrusting aside, stop the scratching. Thanks. Oh and my pink machine, yikes. I am a fan of pink but I don't care for the pink soup maker. It looked just fine before. I have hidden my hat maker. I am hoping it really is a UFO and launches away one day. Hope!

[PeteParducci]

Nick, whatever they're paying you to deal with this stuff, it ain't enough.

[Nick[Supercell]]

Nick, whatever they're paying you to deal with this stuff, it ain't enough.

To be, or become, a community manager is what I see as more or less a "calling" - either you have it in you, or you don't. Some days you shower in ... it, and some days you get all the love. Most important thing is to filter the relevant information to the team.

Cheers,

Nick