Has Supercell lost interest in Hay Day??

[prasanna]

Nick can u tell us how many ppls work in HD team, COC team, BB team and CR team? Does the size depends on revenue tat each game yields? I know u would say quality over quantity lol pls say the truth, i need an answer frm ur heart. Guess u won't be spilling beans answering this question

And i need a reason why we can't add friends thru play games??

[Nick[Supercell]]

Nick can u tell us how many ppls work in HD team, COC team, BB team and CR team? Does the size depends on revenue tat each game yields? I know u would say quality over quantity lol pls say the truth, i need an answer frm ur heart. Guess u won't be spilling beans answering this question

And i need a reason why we can't add friends thru play games??

Oh man.. I have no idea how many members the other teams have since I don't keep track on such. + the number of members change from time to time. Live game teams are usually between 12-15 people. Hay Day has currently 13 members, which is pretty much the same as it has been since 2013.

Add friends through the games? That's just a technical hurdle/nightmare - since Game Center and Facebook work really well to add friends, we didn't want to add our own implementation to the mix.

Cheers,

Nick

[SmallChange]

That's an interesting observation! Haven't ever noticed it. Could be that their AI path-finding gets reseted during maintenances.. I have no idea really as this is the first time I hear about it! Is it a problem, as in they won't move if you call for them?

The help requests are still a bit quirky and the guys are continuously looking into them. We fix them, they get broken, we fix them again etc.. I'll see if we will have any help request fixes coming up!


That's because we were afraid that players wouldn't maybe understand that it consumes a diamond, it being the only product that requires a diamond. Just to make sure players understand it.

Actually I am not sure why, but I think it has to do with some technical (server-sync) reasons. It has never (to my knowledge) been a highly requested feature anyway.

All tickets gets handled by humans, but for frequently asked questions they have stock replies.

This was discussed within the team, but we didn't come up with a good/working solution for it. It's still on the table though so let's see if it happens in a future update!

You can double tap it to get it out of your way! I am not sure if this is a commonly known "feature" but go ahead and try it!

I think I covered this question already earlier in this thread! Let me quote myself:

All games we develop have their dedicated teams, and all teams are 100% focused on their own game. Obviously we help each other out if needed, but the game the team is working on comes always as priority #1.

I recall this topic from the days when the pups were introduced. Though we know it's a sign of the pup needing a vet in real life, I think the artists just though it looked cute.. No worries, all pups are in good health!

In 2015 we put a lot of focus into the Derby as we hoped it to become a long-term feature. It is a very complex feature (technically) thus it also required a lot of work. We did introduce other features as well, but the Derby was our main big feature last year.


The ruled out list is pretty well covered with features that may appear some day, and some that maybe won't. I am not sure if we need to explain our decisions with each feature request. I have tried to give an explanation if someone asks for it, but if the same request appears again, we refer to the list. Otherwise I would spend all day copy / paste my explanations all over the place.

This actually reminds me to update the list!

Cheers,

Nick

1: No. It doesn't mean they don't come when called. It means on some farms they roam freely when players want them to stay safe near their stables, but on other farms they stay safe near their stables when farmers want them to roam. So whenever a 'fix' is done it seems to switch it over making a whole bunch of other people annoyed.

2: This issue is about more than just the help tab not working. It doesn't appear to have been considered separately at all.

3: Diamond confirmation. I know it's to make sure players know they are using a diamond to make a ring, my question is why can't we have THE SAME confirmation on things the use SEVERAL diamonds and which you can swipe accidentally?

4: Diamond log. Can you look into it please. I'm requesting it as a feature. I'm sure the only reason it's not frequently requested is that people don't know it exists. There are loads if threads re missing diamonds... They could easily be solved with this feature.

5: Seriously? That cannot be true. If it is true, then you need to look at the requirements to be emloyed in that position because basic comprehension surely isn't one of them. Stock replies are bad enough, but stock replies to an entirely different question are just beyond ridiculous.

6: Can you please get it on the table before this update is finalised. It cannot be that difficult to solve and it is causing massive frustration & upset.

7: Yes, thank you, I am aware of the marginal improvement of being able to tap it away, but we don't want to wait for it to float up, then tap it and wait for it to go away. We simply don't want it unless there is an event on.

[pitchfork]

I like the fish pics just fine. Plus: If I tap it, it goes away. I can start a new fish while it is there anyway! There has to be some animation there telling you the fish has been caught, so might as well be the pic as anything else....

[SmallChange]

I like the fish pics just fine. Plus: If I tap it, it goes away. I can start a new fish while it is there anyway! There has to be some animation there telling you the fish has been caught, so might as well be the pic as anything else....

The fish fillet flying away is enough for me to know one has been caught. They all give you one fillet so unless I'm doing an event I really don't care what type of fish it is. As I said, if it was optional we could all make our own choice, I fish a lot and I get fed up with waiting for it to come up then go away, it's just frustrating. If you can fish at the same time the poster is there, then you must be playing on a bigger screen, I can't do both on mine.

[Nick[Supercell]]

1: No. It doesn't mean they don't come when called. It means on some farms they roam freely when players want them to stay safe near their stables, but on other farms they stay safe near their stables when farmers want them to roam. So whenever a 'fix' is done it seems to switch it over making a whole bunch of other people annoyed.

All pets can roam freely around the farm. Them being stuck is another issue I need to report. When they are hungry, you put up some food for them, and then call for them, they should be running to their "home" to eat. If that's not the case, I need to report it as an issue (haven't seen any or heard of this from support, so it could be isolated cases only).

2: This issue is about more than just the help tab not working. It doesn't appear to have been considered separately at all.

I will need to check with our QA if we have some fixes for filling crates, help requests etc.

3: Diamond confirmation. I know it's to make sure players know they are using a diamond to make a ring, my question is why can't we have THE SAME confirmation on things the use SEVERAL diamonds and which you can swipe accidentally?

We want to avoid unnecessary popups in the game which affects the flow of the game. This was a topic we went back and forth with before the double tap appeared. We have been talking about improving some UI elements in future updates which may also cover diamond usage, but nothing to report yet.

4: Diamond log. Can you look into it please. I'm requesting it as a feature. I'm sure the only reason it's not frequently requested is that people don't know it exists. There are loads if threads re missing diamonds... They could easily be solved with this feature.

I can put it in our feature request pool, but don't get your hopes up on this one anytime soon. If a player is unsure about used diamonds, it's always best to reach out to our support.

5: Seriously? That cannot be true. If it is true, then you need to look at the requirements to be emloyed in that position because basic comprehension surely isn't one of them. Stock replies are bad enough, but stock replies to an entirely different question are just beyond ridiculous.

There are cases where the support request is about more than one thing, and in some cases the reply is only covering one or two things. This is something we will need to improve on, and I am sure our support team is aware of this.

6: Can you please get it on the table before this update is finalised. It cannot be that difficult to solve and it is causing massive frustration & upset.

I am sorry but this won't make it to the update at hand. As I posted in another thread, we are in the final stages of this update and we won't add any more features than we already have.

7: Yes, thank you, I am aware of the marginal improvement of being able to tap it away, but we don't want to wait for it to float up, then tap it and wait for it to go away. We simply don't want it unless there is an event on.

We don't have any immediate plans to make any changes to this. Again, who knows in a future update!

Cheers,

Nick

[SmallChange]

All pets can roam freely around the farm. Them being stuck is another issue I need to report. When they are hungry, you put up some food for them, and then call for them, they should be running to their "home" to eat. If that's not the case, I need to report it as an issue (haven't seen any or heard of this from support, so it could be isolated cases only).

I will need to check with our QA if we have some fixes for filling crates, help requests etc.

We want to avoid unnecessary popups in the game which affects the flow of the game. This was a topic we went back and forth with before the double tap appeared. We have been talking about improving some UI elements in future updates which may also cover diamond usage, but nothing to report yet.

I can put it in our feature request pool, but don't get your hopes up on this one anytime soon. If a player is unsure about used diamonds, it's always best to reach out to our support.

There are cases where the support request is about more than one thing, and in some cases the reply is only covering one or two things. This is something we will need to improve on, and I am sure our support team is aware of this.

I am sorry but this won't make it to the update at hand. As I posted in another thread, we are in the final stages of this update and we won't add any more features than we already have.

We don't have any immediate plans to make any changes to this. Again, who knows in a future update!

Cheers,

Nick

Thanks for the replies Nick

PETS: There is definitely an issue with pets roaming. For example, Besta's horses roam and she dislikes it. My horses do not move more than a tiny bit away from their stables and I dislike that. They do not behave in the same manner.

Free roaming but respecting boundaries such as fences is the closest to an ideal solution IMO, but seems (according to support) unachievable :/

Just to confirm, it has NOTHING to do with feeding them at all. Both sets come when fed/called.

HELP: I'm sure Besta & others would appreciate you looking into this specific issue for them. Thankfully it's not one I have, I only have the usual 'help tab not working again' which we all know and hate and as you say seems unwilling to remain fixed!

DIAMOND POP UP: It would be great if you could revisit the diamond pop up confirmation. People could choose to turn it off if they wished. I'm sure SC doesn't intend to gain so easily from diamonds wasted by accidentally swiping across the screen, it just feels like it when the double tap is so ineffective and the 'tap here' bit is right over your crops/animals etc so easy to hit accidentally. Then people are confused about where their diamonds have gone.

OK. I won't hold my breath re getting access to our own diamond useage logs. I will jist keep advising people to request the information from H&S.

SUPPORT: Some replies from H&S have been better lately, but some of them are still dire. They do not relate one bit to the original message, or they tell you it's impossible to do something you know IS possible (such as tell you what your diamonds were spent on). We will save some of them to show you

OWN TASK TRASHING: As it's too late for this update, can you please make sure it stays at the top of the list for the next update? (Presuming it's not something you can do in a maintenance break). Keeping us in the loop on this ne would be good and we might not lose the will to play the Derby if we know a fix is on the way.

FISH POSTER: Please keep it on the list to think about. Make it optional, make it to the side, just stop it making fishing so boring & frustrating! Please!

Thanks again for your replies.

[myso]

We don't have any immediate plans to make any changes to this. Again, who knows in a future update!

Cheers,

Nick

Nick,

There is a bug with that fishing poster. You can replicate it very easily, if not I can post a video where you can hear me very loudly tapping on that fishing poster, and see that it does not go away.

After you catch the fish,
Tap on an empty fishing spot quickly before the fishing poster appears.

When you do those things, you are forced to watch the fishing poster to go away on its own, even if you tap multiple other places, or let the fish that you casted a lure for.

Fishing itself is already very slow and I have seen a lot of people who use nets just because they HATE fishing. This bug adds just another circle to the chain. I love fishing but it really is very slow when we don't have to wait for the posters.

This is someone who knows how to finish a 320 point fishing task of 110 lbs in about 4 hours and 15 minutes, but who hates that fishing poster.

[Midori669]

Maybe the something requested will be a dedicated slot in RSS for nh members only. Or a clothesline for the gnomes to go with the washtub. Ok. The clothesline is my personal most requested. Lol. Pretty sure that's not it.

...or the tool shed idea? Or my crayon/crayon maker idea? Or tabbed sections in the Tom and barn to make it easier to scroll? Or childrens playground equipment (swings, slides, merry-go-round)? Or...or...or...maybe these didn't get THAT much responses.

That would be nice to have an additional spot in the shop designated to NH members only, provided that there are also some for others. As I am a member of a 2-member NH, we wouldn't benefit much with that, or maybe we would! As I do often ask her for stuff, but we do it differently, so that others won't take it before the beforr the other member gets it.

[TexasLea]

Nick you seem genuinely interested in this thread and giving answers. It is now 23 pages long and we all appreciate the fact it is still going. You have stated that part of your job is to read comments, issues, feedback, etc on the forums and take it to the team. Can you tell us exactly what you personally have gotten from this thread and then what you have taken to the team from it?