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Type: Posts; User: Etesia

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  1. As this is your second request from Apple and as...

    As this is your second request from Apple and as its a refund for an accidental purchase Apple want proof that you did not receive the gems.
    Cant blame them as every Tom, ♥♥♥♥ and Harry would try...
  2. Hold on, that email from Apple States accidental...

    Hold on, that email from Apple States accidental purchase. It's hard to do so did you ask for a refund as you did not mean to purchase?
  3. Don't send SuperCell an email, your contract is...

    Don't send SuperCell an email, your contract is with Apple.
    get back to Apple and tell them to refund you as waiting for any type of reply from SC is long winded and Apple will not be as willing to...
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    Steven did you not read the OPs problem? spaming...

    Steven did you not read the OPs problem?
    spaming the same old message does not help in this case.
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    1,705

    Unless it gives out personal info like you have...

    Unless it gives out personal info like you have used your real name which this is not I very much doubt it will be changed.
    it pays to be careful and think about the name you wish to use in games...
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    damn, they must have thought is was their lucky...

    damn, they must have thought is was their lucky day finding your passwords in draft.
    I have to confess mine are all in books that I lock up. So many passwords for so many places. Trouble with...
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    How did the guy steal your account info? did...

    How did the guy steal your account info?

    did you by any chance enter the details on a website or via software?

    For the normal player their Apple ID is very secure and while you see lots of...
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    1,570

    You may have to take the leap and upgrade if...

    You may have to take the leap and upgrade if there is no work around.
    If you do decide it's the only option just insure your villages are tied up with game centre and that you have a backup of both...
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    What generation of iPhone do you own?

    What generation of iPhone do you own?
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    9,249

    I'm afraid once again the latest IOS release...

    I'm afraid once again the latest IOS release seems to be far from perfect. I've already had to restore my iPad mini after losing icons and a problem with safari and mail.
    im finding it rather laggy...
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    What device? have you tried all the suggestions...

    What device?
    have you tried all the suggestions in the stickies?
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    1,177

    I'm guessing the game has developed over time and...

    I'm guessing the game has developed over time and maybe there are compatability issues over old IOS software or that this was missed and a small bug has appeared. I cant see anything in the stickies...
  13. It's either a mistake or the proof you sent was...

    It's either a mistake or the proof you sent was not conclusive.

    however if I look at your profile and read back to your post 3 weeks ago you say this has happened twice. If so and I'm sure if you...
  14. Thread: Help! Anyone

    by Etesia
    Replies
    4
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    467

    Make sure you have a passcode set on your phone...

    Make sure you have a passcode set on your phone so if you end up misplacing this device no one can gain access to your private info.

    i take it you don't have find my iphone on?? If you did on your...
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    It's going to take several weeks for support to...

    It's going to take several weeks for support to sort this out with you.
    all you can do is wait it out.
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    1,607

    Like everyone else who's had this problem you...

    Like everyone else who's had this problem you need to wait a while for support to help you. Unfortunately this will take some time and to answer you question on your other thread, sadly you will not...
  17. Thread: Lost my gems

    by Etesia
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    1
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    971

    Sadly no, all you can do is either use the shield...

    Sadly no, all you can do is either use the shield or put it down to experience.
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    It's not a bug, its a lesson on who you should...

    It's not a bug, its a lesson on who you should pick as a co leader. It's your own doing I'm afraid.

    however if the language was one that was not agreeable you can take screen shots and submit them...
  19. if you PM me I'll send you a copy :)

    if you PM me I'll send you a copy :)
  20. I hate to say this but I've just had a response...

    I hate to say this but I've just had a response from a request sent in October last year and today I had a reply.

    A polite email apologising for the request being lost in the system.
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    You should have heard something by now unless...

    You should have heard something by now unless it's now 12 weeks for support to help. Sure hope its not though as that is just plain dismal.
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    The trouble is 6 weeks, 7 weeks is just plain...

    The trouble is 6 weeks, 7 weeks is just plain terrible and to say its common in the game industry as another poster puts it tells you what they think of customers.
    the reason they get away with it...
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    Save your money and put it towards something else...

    Save your money and put it towards something else you want.
    Personally any company that thinks 2 months is ok for customer service is pretty shameful.

    Just tiggle along and relax with the game.
  24. boils down to human error, nothing more, nothing...

    boils down to human error, nothing more, nothing less.

    i would also imagine this will create a Merry Christmas and an Easter event all wrapped in one for their already over crowed customer support...
  25. I find this gem issue inline with a common theme...

    I find this gem issue inline with a common theme with SC but they are not alone in the gaming industry for the use of out standing errors awards.
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