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Type: Posts; User: Darian[Supercell]

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  1. Replies
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    I apologize for the copout response, but we do...

    I apologize for the copout response, but we do not discuss player account actions publicly. Answering this would fall under that topic.
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    We promised? That's news to me.

    We promised? That's news to me.
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    That's quite the hypothetical situation. We...

    That's quite the hypothetical situation. We cannot track or control email accounts that go active or inactive for whatever reason, whether it's Google/Gmail or some lesser known email client. It's...
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    This is a friendly reminder that buying or...

    This is a friendly reminder that buying or willingly sharing your account information puts ALL of your accounts at risk for permanent closure.

    With that statement out of the way, I want to say...
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    You're basing your conclusion on false premises...

    You're basing your conclusion on false premises and faulty assumptions about how the verification system works on the back end. Again, I cannot reveal how and what systems are in place to verify a...
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    Sticky: I wouldn't say there's a hard limit on how soon...

    I wouldn't say there's a hard limit on how soon or how late we look at the data. Our designers are constantly looking at the metagame data on an ongoing basis. So it's not really a matter of how...
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    This simply doesn't happen. I cannot go into the...

    This simply doesn't happen. I cannot go into the technical details behind the scenes of how this is impossible, for security reasons, but accounts are not just handed over with no verification. ...
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    How do you know who the scammer/thief was or...

    How do you know who the scammer/thief was or where they got their information? It's incredibly surprising what information people share that they thought was harmless.

    Accounts cannot be stolen...
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    This is simply not true and there is likely more...

    This is simply not true and there is likely more going on than what is being shared publicly. There are a variety of system checks that happen in the background and just having that information...
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    Of course not. Account sharing is strictly...

    Of course not. Account sharing is strictly forbidden, but that doesn't stop people from doing it when they think it's harmless.
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    So if a player gets fired from their job and...

    So if a player gets fired from their job and loses access to their email address they registered, we have to force them to wait a month before they can play again? That's not a very efficient way of...
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    Such as? If a person is so careless with their...

    Such as? If a person is so careless with their personal information that a malicious party is able to gain enough of it to take over account, it's likely additional security layers would be useless....
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    The reason there is a one-time exception to...

    The reason there is a one-time exception to change email addresses is simply because, well, real life happens. Sometimes people use their work email address and then change jobs. Or perhaps they...
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    Again, this comes down to how secure someone is...

    Again, this comes down to how secure someone is keeping their information. A Supercell ID will display the "Expired" message when the email address assigned to a Supercell ID has been removed and...
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    Sticky: The 2% HP increase was specifically added because...

    The 2% HP increase was specifically added because of this:


    Increase Bomb level 9 damage from 112 to 125

    Although we increased the damage Bombs cause, it made Super Archers especially...
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    I can't really stop you, can I? :-P

    I can't really stop you, can I? :-P
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    I've reopened the thread for discussion as I...

    I've reopened the thread for discussion as I wanted to make sure my reply was the first one before reopening it again. I'll be keeping a close eye on this discussion as it is quite an important...
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    The biggest reason people lose their accounts is...

    The biggest reason people lose their accounts is due to social engineering. Accounts do not get hacked, but they do get phished or stolen when players fall for scams. One of the most common scams...
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    Sticky: This is quite the incorrect assumption. Our...

    This is quite the incorrect assumption. Our primary driver behind balance changes is by looking at in-game data of success rates. When one type of attack, or troop, or strategy is overwhelmingly...
  20. Unfortunately, it requires you to pay attention...

    Unfortunately, it requires you to pay attention to your country's financial news.
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    Sticky: What do you mean by "so long?" Do you mean why...

    What do you mean by "so long?" Do you mean why are we doing it next week? We wanted to give players plenty of heads up before we implemented it. Additionally, we have other behind the scenes stuff...
  22. https://i.imgur.com/yjDu06b.gif Well said.

    https://i.imgur.com/yjDu06b.gif

    Well said.
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    Temporary account suspensions are exactly...

    Temporary account suspensions are exactly that...temporary. Once the time limit of the suspension has passed, the player will be able to log in to their game account without any additional contact...
  24. Maintenance 13/01/2021 - Server Upkeep and Bug Fixing

    Hey Chief,

    We are going to have a brief maintenance at 11am Helsinki time for some quick server stuff and some bug fixing. We will be back up as soon as possible. Thank you!
  25. What makes you think it was an accident and that...

    What makes you think it was an accident and that I'm possibly just getting ready for 20 millennia into the future?
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