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Type: Posts; User: Darian[Supercell]

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  1. Replies
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    While I would love to invite players from the...

    While I would love to invite players from the Clash community into my Clan, please understand Supercell employees do not share their in-game information publicly. We prefer to maintain a level of...
  2. Maintenance 18/09/20 - Server upkeep

    Happy Friday, Chiefs!

    We’ll take a maintenance break to perform server upkeep right now - we’ll keep it as short as possible! See you soon!
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    Global Chat is not returning.

    Global Chat is not returning.
  4. And just for additional information, we do not...

    And just for additional information, we do not clear out player chat nor do we actively monitor Clan chats.
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    Our San Francisco merch team was the team...

    Our San Francisco merch team was the team responsible for managing the merch store. Unfortunately, we're a game studio and not a merch company so managing both became quite a relative difficulty. We...
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    We're still a ways off before we start previewing...

    We're still a ways off before we start previewing content, so I don't want anyone to get too excited just yet.
  7. Perhaps it's unsurprising that cheaters try to...

    Perhaps it's unsurprising that cheaters try to get away with as much as possible. You're assuming everyone on your team is being 100% honest. While I cannot divulge any specifics, you'd be surprised...
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    You really think that? You have greater faith in...

    You really think that? You have greater faith in humanity than most. ;-) Just look at how many videos there are about the Lost & Crowned film that keep saying some things are possible hints even...
  9. Of course there's always room for improvement. No...

    Of course there's always room for improvement. No system is perfect, and there have been the occasional mistakes. Fortunately, when an error is found they tend to rescind it pretty quickly with any...
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    Seeing the OP is no longer online, and the...

    Seeing the OP is no longer online, and the correct information to contact player support has been provided, there is no need for this thread to continue.
  11. The offending player likely already knows why...

    The offending player likely already knows why their team was disqualified. I'd be surprised if they didn't. The most common reasons for it are purchased accounts, modding/botting, and account...
  12. There are many reasons we do not share the...

    There are many reasons we do not share the information of any offending players. This policy is a blanket one whether it's a player facing actions for cheating and getting banned or if someone...
  13. While there is some automation in the scanning...

    While there is some automation in the scanning process, the reviews are all done manually by specially trained agents.
  14. Unfortunately I don't have any insight into what...

    Unfortunately I don't have any insight into what backbone networks each of those ISP's use to route to our servers.
  15. Sticky: I am not a member, and I haven't renewed my SAG...

    I am not a member, and I haven't renewed my SAG membership in many years. :-D
  16. We've had no outages here. If we did, we'd...

    We've had no outages here. If we did, we'd usually announce it. Additionally, if it did affect everyone then the forums, reddit, Facebook, and Twitter would be flooded with messages from players...
  17. (The game servers aren't in Finland) :-P

    (The game servers aren't in Finland) :-P
  18. My comments here might be able to give you some...

    My comments here might be able to give you some insight: https://forum.supercell.com/showthread.php/1924127-Network-issue-in-game?p=12666560#post12666560
  19. Sticky: We never discuss budgets, nor do I know as it was...

    We never discuss budgets, nor do I know as it was handled by our Story team in San Francisco. I don't know how long the actual animation production work has taken but the film itself has been in...
  20. Sticky: I wrote that title because it was specifically...

    I wrote that title because it was specifically posted to the Clash of Clans YouTube channel, where it has a higher number of subscribers and viewers than the CR channel. It's not related to whether...
  21. Sticky: You're def reading way too much into it. The...

    You're def reading way too much into it. The movie was created by one of our partners, although our Story Team in our San Francisco office was involved with the film's creation from start to finish....
  22. Sticky: Making an animated movie is actually a very...

    Making an animated movie is actually a very involved and complicated process. It usually requires a large team of artists, animators, programmers, producers, etc. As many have noticed, the number of...
  23. Sticky: Alright, it's gonna take a while to parse through...

    Alright, it's gonna take a while to parse through all of these and create the poll.
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    By that reasoning, my wife must think I'm the...

    By that reasoning, my wife must think I'm the wisest man on earth.
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    Over the years we've changed the game icon, but...

    Over the years we've changed the game icon, but usually when we've released a major update. I believe the last times we've changed it were for the release of TH12 and TH13. Maybe for the release of...
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