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    We're getting close to being able to roll this...

    We're getting close to being able to roll this out. There are a few new features being added, so we're taking our time with testing.

    I'll update this thread once we have a firmed up roll out date....
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    Hey John - thanks for highlighting your and...

    Hey John - thanks for highlighting your and others experience with vouchers recently. I will follow up with the rest of the team and we'll look at the numbers and make sure things are functioning as...
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    Fishing Event is Back!

    Hey!


    http://i.imgur.com/vK1dinL.png

    The global fishing event is back again. So while we're still working away on the next update, try to catch as many fish as you can including the...
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    Scheduled Maintenance Alert: 1/8/14

    Hey Clashers,

    We're currently intending on having a maintenance break on January 8, 2014 in the morning hours (Helsinki time). During this break, the current boost event will come to an end.
    ...
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    Happy Holidays - New Look for the Forums in 2014!

    Hello everybody,

    First off, everyone at Supercell would like wish you Happy Holidays and a prosperous 2014. A lot of great stuff is in the pipeline for next year, and we're excited to continue to...
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    Hey Folks, The earlier issue with Hay Day is...

    Hey Folks,

    The earlier issue with Hay Day is now resolved. Thanks for all your patience. Please try rebooting your device if you're still unable to connect.

    Happy Holidays!!

    -jpaw
  7. Hey Chiefs, Clash of Clans has recovered from...

    Hey Chiefs,

    Clash of Clans has recovered from the earlier issue. Thanks for all your patience.

    Clash on and happy holidays!!

    -jpaw
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    Hello! We don't support playing our games on...

    Hello!

    We don't support playing our games on emulators like BlueStacks currently. There are a lot of reasons for this, but more than anything Hay Day is a game designed from the ground up for...
  9. Thread: Crashing

    by JPAW
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    809

    Hello! Typically rebooting your device will...

    Hello!

    Typically rebooting your device will help fix random technical issues that pop-up. Could you give that a try and let us know if that helped?
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    Hello, We don't exclude any traffic explicitly...

    Hello,

    We don't exclude any traffic explicitly and Hay Day operates on Amazon's infrastructure. Does Hay Day work if you switch to another type of connection like WiFi?
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    Hello, We're still investigating what may be...

    Hello,

    We're still investigating what may be causing some players on Android to be unable to connect to Facebook. There isn't a new update on this issue available at this time.
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    Hello, Unfortunately that's not possible right...

    Hello,

    Unfortunately that's not possible right now. The best solution could be to ask your friend to remove Hay Day from their approved apps list https://www.facebook.com/settings?tab=applications...
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    Hello! Are you on an original iPad? If so, I'd...

    Hello!

    Are you on an original iPad? If so, I'd recommend you try disabling the Spotlight feature in your settings and seeing if things improve. Also, regular restarts of your device could help.
    ...
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    That's really strange that you're forced to...

    That's really strange that you're forced to download the content each launch. I'd recommend reinstalling if you haven't tried that already and if rebooting your device hasn't helped. Also, please...
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    Could you submit a help request from within the...

    Could you submit a help request from within the game on your current account through the Settings -> Help and Feedback menu? Please include the information you posted here along with the display name...
  16. Thread: Add friends FB

    by JPAW
    Replies
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    1,466

    If you're near a computer you might want to try...

    If you're near a computer you might want to try visiting https://www.facebook.com/settings?tab=applications and seeing if there's an entry for Hay Day on the list there. If so, you can delete it and...
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    Get well soon, Woozie! We miss you.

    Get well soon, Woozie! We miss you.
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    Hello, Sorry to hear your farm went missing :(...

    Hello,

    Sorry to hear your farm went missing :( The best way to get your farm back is to open up the game from the farm you currently have access to and to submit a help request from within the...
  19. Thread: iOS and Android?

    by JPAW
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    Hey! Yes, it's possible to play on both...

    Hey!

    Yes, it's possible to play on both devices. Please follow the steps outlined here.
  20. Thread: Add friends FB

    by JPAW
    Replies
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    1,466

    Hello, You'll need to have the native Facebook...

    Hello,

    You'll need to have the native Facebook app installed on your device in order to use this feature. If you already have it, it's possible your device for some reason isn't associating...
  21. Thread: Game Center Help

    by JPAW
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    To echo what Mary said, it would be advisable to...

    To echo what Mary said, it would be advisable to switch which account you're logged into Game Center with on your device so your progress doesn't get lost.
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    Hello, The Vouchers you get from boat orders...

    Hello,

    The Vouchers you get from boat orders are random and appear to be working as intended overall, but I will share your experience with the team. The prizes from the mystery packages are also...
  23. Hello! There's a new update that's available...

    Hello!

    There's a new update that's available today that may help. Could you try updating and rebooting your device afterward and seeing if that helps?
  24. Thread: Music ???

    by JPAW
    Replies
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    Hey there, In the game you may have muted your...

    Hey there,

    In the game you may have muted your sounds. You can check this from opening up the app. Look for the Gear icon in the upper left, and then there will be two sound icons on that screen....
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    Glad to hear you're back in action. For other...

    Glad to hear you're back in action. For other folks, rebooting your device will typically help in these situations. Sometimes though, too, an update will take a bit longer to reach you depending on...
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